Create a case in the Doctor's Portal

Before submitting your scans to us make sure to create a case for your patient in the Doctor's Portal. When prompted, choose "TRIOS" as the scanner of choice during the "Impressions or scans" step.

Getting connected

Please make sure you have already created and activated your 3Shape Communicate account at https://portal.3shapecommunicate.com.

1. Click “Connections” at the top of the page, then click "Add Connection".

2. Search by entering:

• triosscans@clearcorrect.com (US and South America)

• eu3shape@clearcorrect.com (Europe, UK, & Africa)

• triosscansaus@clearcorrect.com  (Australia, New Zealand and Asia Pacific countries)

and then click "find" and select your lab, “ClearCorrect”. For Europe, UK or Africa - select "ClearCorrect-EU". And then click on "Connect".

3. Then select "Close".

4. ClearCorrect will accept your connection and you will receive a confirmation email from 3Shape that this has been done. This can take up to 24 hours. Once it's been accepted, go to (Configure > Lab Connections > Refresh). ClearCorrect will appear as a lab you can connect to. 

Filling out the order form

5. Select ClearCorrect as lab (for European, African or UK orders, select "ClearCorrect-EU"). To get through this preparation phase, click the box "Study Model". Or, choose an example tooth, which can be any tooth you'd like. For now, we're just trying to get through this stage of the process so we can get to scanning.

6. Scan the upper arch, the lower arch, and the bite. Try to get at least 3-4 mm of gingival area without distortion or gaps. Remember: good, clean scans produce better aligners.

7. Complete the post process by clicking the "Post Process" button on the lower right hand side of the screen. This configures the files and prepares them to be sent to ClearCorrect.

8. You're ready to send the case! Click "send order" at the bottom of the screen to complete the process.

Using Ortho Analyzer

Another way you can submit your case to us using the 3Shape scanner is to use the Ortho Analyzer software. Not all doctors use this software, but if you happen to have it, here's what you do:

1. Scan the upper arch, the lower arch, and the bite as you normally would.
2. View the scans in the Ortho Analyzer software. If you're satisfied with them, save them as .STL files. 
3. In the Doctor's Portal, choose "other scans" during the "Impressions/Scan" step.
4. Upload the scans you took of the upper arch and the lower arch. You do not need to upload the bite scan because it's automatically saved in both of the arch scan files. We only require the upper and lower arch scans because the positional data from the occlusal scan is embedded in the upper and lower files themselves. We know that some scanners generate three files, but since all the pertinent positional data is included in just the two, we don't need the third.