ClearCorrect® Sync App - Overview and How to Use

Overview

The ClearCorrect Sync App, available for Android™ and iOS^® mobile devices, streamlines your workflow for more efficient practice management.

After signing in with your Doctor Portal or Straumann e-Shop credentials, the App empowers you to efficiently manage your ClearCorrect cases. Utilize categorized lists and status icons (Action Needed, In-Treatment, Closed) for easy organization. Stay informed through notifications, delivered in-app or through push notifications, alerting you about cases requiring attention or action.

Detailed case information, including links to address submission issues in the Doctor Portal or to review ClearPilot setups, is accessible without additional authentication.

Capture patient photos continuously through the use of guided templates. Submit patient photos seamlessly for cases with pending action or those awaiting record uploads in the Doctor Portal. You can also download all or selected photos to your mobile or tablet device.

Create new patient cases or upload photos for revisions, simplifying your case submission workflow with seamless transfer to the case record in the Doctor Portal. 

Downloading the App and Logging In

You can download the ClearCorrect Sync App for Android (via Google Play™) and iOS (via the Apple App Store^®) devices.

When logging in for the first time, you will need to read and accept the Terms and Conditions and Privacy Policy. Login to ClearCorrect Sync App using your Doctor Portal or Straumann e-Shop credentials.

To make sure that you have the most updated version of the Sync App, perform the following steps:

1. Search for ClearCorrect Sync from the search bar.
2. Tap on the ClearCorrect Sync icon and click on Update and wait until the new version is installed.
3. If after tapping on the ClearCorrect Sync icon you see the Open button, that means the latest version of the App is already installed.

Creating a New Case

To create a new case, perform the following steps:

1. Tap the + icon found in the top-right-hand side of the screen.
   

   

2. Select your Treating Practice from the drop-down menu.
3. Enter the patient's information.
4. Check the box to confirm the patient agreed to the Privacy Notice.
5. Tap Save.

Editing a Case

To edit or update case details (name, DOB, gender, or Treating Practice), tap the Edit Case button found in the upper right corner of the patient information section, just below the profile picture area.

Capturing Patient Photos

To capture patient photos continuously, select a patient case, and perform the following steps:

1.  Tap + icon on the bottom right corner of a photo template to open the camera. If prompted, allow access to the camera. Capture the photo using the shutter button.
2. After taking the photo, you can choose one of the following options:
   • Retake: To take the photo again.
   • Edit: To make adjustments.
   • Accept: To save and proceed.
3. Picture Templates open automatically for continuous capture. Follow the on-screen guides to ensure the correct profile and positioning for each photo.
4. Tap Skip if you want to return to the template later.
5. Once all photos are uploaded, you will automatically return to the Case Details page to review them.
6. To add more photos, tap the + icon in the Additional Photos section.

Setting and Updating a Primary Photo

There are two ways to set a primary photo for the patient's case:

1. Tap the photo category type and select Set as primary option for the photo.
2. After capturing a picture, tap the Star icon to set it as the primary photo.

Downloading Photos

To export and save patient photos to your device's file storage from the case details page, perform the following steps:

1. Once you've captured all pictures with Sync App, scroll down on the case details page and tap the Download Patient Records button.
2. Choose to Download Selected Photos or in Grid Format.
3. Choose a folder to receive the downloaded pictures.
4. The selected photos will be downloaded to your chosen folder after you review the data privacy message.
   
   
5.  Select whether you want to download Select Photos or download them in Grid Format.
6. Select the folder where you want the pictures to be downloaded.
7. The selected patient record photos will be downloaded to the folder selected in your device after you review the data privacy message.

Case Details Page

The Case Details Page within the App provides comprehensive information, including:

Case details:

• Treatment (arches treated)
• Treatment Setup Version and ClearPilot^® Access
• Case Status
• Case Type
• Case Start Date*
• Case Expiry date*
• Delivery Status*
• Estimated Delivery Date*
• Shipping Address*

*Available only after case is Approved

Photos:

• Upload Patient Photos
• Set Primary Photo
• Download Photos

Add, remove, or edit patient notes.

Features, Customization, and Preferences

Tap on the Menu icon found in the top left-hand corner of the screen to find more resources or customize your app experience.

1. How to Use: Learn more about ClearCorrect Sync App from our Support Center.
2. Contact Us: Find the corresponding customer care contact information for your country.
3. About Us: Access to our Terms and Conditions, Privacy Notice, and Patient Informed Consent.
4. App Feedback: Share with us how we can continue improving our App.
5. Ortho Campus: Conveniently access Educational resources made available to you in Ortho Campus with a single tap from Sync App.
6. Settings: Change language, select between light or dark mode, and adjust your notification preferences.

Filter and Search Features

There are three different ways to search or filter your cases:

1. Search Bar: Enter a keyword like the patient's name or case status.
2. Filter Icon: Tap the Filter icon next to the Search Bar and select a field to display.
3. Dashboard: Tap the Dashboard icon and select any of the Quick Filters available.

Notification

There are three ways we can notify you about the status of your cases:

Send Feedback

Share feedback about your experience with Sync App, including things that you would like to see improved or new features you would like to have in the App. There are three ways to share your feedback.