For information regarding shipping PVS impressions, refer to the following:

• Creating a Shipping Label
• Shipping your impressions (General)
• Shipping from Asia Pacific
• Shipping from Europe
• Shipping from Mexico
• Shipping from the United Kingdom 

Creating a Shipping Label

After you have created the order in the Doctor Portal and selected PVS impressions as the option for 3D Models, complete the following steps to finish submitting the order.

1. Once you click “SUBMIT” you’ll be taken to the patient’s case page. If your submission is incomplete in any way, it will be indicated here under the “ACTION NEEDED” tab.

2.  If you’re submitting PVS impressions:

• You will be prompted to choose this as your option and to select your shipping method.
  Then click the button “Create a shipping label”.

3. Once you have created a shipping label, select the “Shipping label” drop down and click on the label you want to print. A “Print” button will appear to download and print the shipping label.

Shipping your Impressions

1. Cut the label in half and put the “Packing slip” half into the box with your impressions.

• Packing slips MUST be sent with all new case submissions. The reasons for this are:

  • The packing slip has the bar code that is linked with your case in the Doctor's Portal. When it gets scanned at ClearCorrect, it pulls the case information.
  • The slip also contains the case number and patient's name. This helps us ensure our Case Receiving Team is logging the correct material to the correct case, in the event that the bar code is damaged or not fully captured.

  NOTE: If you're sending in multiple sets of impressions in one box, be sure to include a packing slip for each set of impressions. 

  

2. You can use any sturdy shipping box, including the ones we use to send the aligners. We send aligners in 3 different sized boxes. Here are our box dimensions in case you need them for shipping purposes:

• Small 6.25" X 2.5" X 4.75"
• Medium 6.25" X 2.5" X 9.25"
• Large 8.25" X 5" X 6"

3. Tape the shipping label to the outside of the box, and drop it off at your nearest Fed Ex or other applicable shipping location.

NOTE: For further instructions on how to find an authorized FedEx drop off location, click here.

4. After we receive your submission, along with valid photos and scans or impressions, you should receive a treatment setup within a few days.

Shipping from Asia Pacific

If you are shipping impressions from Asia Pacific countries:

NOTE: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
  • If you require a Commercial Invoice for incoming impressions, local Support teams can assist in providing this document for you.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx using your region's contact number. When prompted, please ask for International Services. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site.

Shipping from Europe

If you are shipping impressions from Europe:

NOTE: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• FedEx will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• The best way to schedule a pickup from FedEx is by going to your country's FedEx site. Or, if you prefer you can call your country's FedEx Customer Support.
• Note: There are no drop off locations in Europe, so scheduling a pick up by one of the methods provided above is the best option.

Shipping from Mexico

If you are shipping impressions from Mexico:

NOTE: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
  • If you require a Commercial Invoice for incoming impressions, local Support teams can assist in providing this document for you.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 011-525-55-228-9904. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site

Shipping from the United Kingdom

If you are shipping impressions from the UK:

NOTE: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 03456 07 08 09. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site.

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