ClearCorrect® Sync App - FAQs

Yes. To access the ClearCorrect Sync App, you’ll need to download it on a compatible mobile or tablet device. It is available for iOS devices (version 11 or later) via the Apple® App Store®, and for Android devices (version 10 or later) via Google Play™.

Yes. The ClearCorrect Sync App is available in the same languages as the Doctor Portal.

To change the language, select the Change Language option from the menu located at the top left and select from the available language options.

Should you access Ortho Campus from Sync App, we’ll require for you to authenticate again to this platform, even if you were logged into the App with your same Doctor Portal/eShop credentials. We are working on improving your sign in experience in the future.

Yes, your login credentials for Doctor Portal and Sync App are the same. Hence, any changes to your password would affect the ClearCorrect Sync App, the Doctor Portal and the Straumann eShop.

You can locate all the cases from the Doctor Portal on the Manage Cases page upon login. You can also filter the cases based on case status type and use the search bar to locate a specific patient case.

You can access the Case Details page by tapping on the patient's name from the Manage Cases page. From here, you can access all patient information, hyperlinks to the Doctor Portal or ClearPilot, and get shipping information for the case.

Depending on size and orientation of screen, view may be different. Smaller screens (e.g. phones) will see the Enhanced Mobile Tx Plan Viewer. Larger screens (e.g. iPads) will see the full desktop view.

By tapping on the Preview Setup Version hyperlink provided in the Case Details page, an in-app browser will open ClearPilot with the Treatment Setup for that case. This allows you to conveniently review on-the-go your Treatment Setups, approved or awaiting for approval.

You can only upload pictures to the revision already started and saved as draft from the Doctor Portal. Once you upload the pictures, the submission of the revision needs to be completed from Doctor Portal as well.

By tapping on the Problems with Submission hyperlink provided on the Case Details page, an in-app browser will open the Doctor Portal with information for that case. This allows you to conveniently address any submission issues.

The Dashboard view can support in giving you a summarized view of the number of cases that you have in each one of the different statuses. It is also a quick way to filter the cases based on its status vs using the filtering options.

Yes, any updates to patient primary photo, patient name, or case notes, will automatically sync with Doctor Portal.

A bold-faced red date, with a red info icon, means that the case is within 3 months of expiring. You may want to act to request a revision, a retainer, or an upgrade for such case.

Notifications enabled/disabled in the Notification Preferences will impact only Push notifications. The notification bell will remain with the current functionality.

The ClearCorrect Sync App will send you notifications when a case setup is ready for evaluation, when there are issues with a submission, and when a case is in production. These notifications help you stay informed about the progress of your cases.

The Sync App offers three types of notifications:

• Case status indicators next to each patient’s name.
• Notification bell to view cases with status changes like Action Needed or In Treatment.
• Push notifications to alert you promptly about any updates.

Estimated delivery dates are displayed only for cases in active manufacturing or shipping. Once delivered, the date shown will reflect the delivery date, and the tracking number will be visible for 30 days..

The icons next to each case help identify its current status quickly:

Icon	Icon Description
	Action Needed: Incomplete submission, issues or setup awaiting approval.
	In Treatment: Setup in development, production, transit or delivery.
	Closed: Case has expired or was canceled.

After creating a new patient case, when you go to the + sign to capture pictures, the first template will appear on-screen to guide you through photo capturing, once you've taken the picture and tap on the check icon on the bottom right side of the screen, you'll automatically be prompted with the next template to take the next picture.

Yes, you can pinch your screen and zoom in/out while capturing photos on the Sync App.

If you are using a mirror to capture maxillary/mandibular arch photos, you can use the rotate guide template option to rotate the guide template for the photo.

You can edit the captured photo using editing tools such as crop, mirror, rotate etc.

Once you go back to the patient photo records page, you can select the + icon to edit/delete and retake patient photos.

You can use intuitive photo editing tools such as crop, rotate, and mirror.

You can delete a captured photo by selecting the + sign on the captured photos screen, which will open a drop-down menu with Delete as an option.

You can set the primary photo by tapping the star icon after capturing, or by selecting Set as Primary from the + menu on the photo screen.

No. Once the case has been submitted, photos cannot be edited or replaced.

Yes, the photos captured from Sync App remain uploaded to the case.

Captured photos are automatically uploaded to the ClearCorrect Doctor Portal.

Yes, you can upload photos for revisions and rejected cases.

Yes, you can add additional photos under the additional photos tab.

You will be able to download all or individual photos or a composition of photos in grid before or after having submitted your case.

Pictures downloaded from Sync App will be saved to the folder within the mobile or tablet device selected (it can be local storage, the downloads folder, or a cloud-based folder).

You can report any issues you experience with the ClearCorrect Sync App by reaching out to the Customer Care team for your region.

Please click here to find contact information for your area.

Yes. When prompted to rate the app, you will have two options to select: Rate and Remind me Later. Should you not want to rate the app in that moment, you can select Remind me Later. A new pop-up message will appear again after the next App update.

The Rate App pop-up lets you leave a public review in the Apple App Store or Google Play. The in-app feedback is private and goes directly to the ClearCorrect Product Managers and Software Product owner.