ClearCorrect® Sync App - FAQs

Yes. The ClearCorrect Sync App is a mobile/tablet-based application that can be downloaded for iOS devices via the Apple® App Store® and for Android™ devices via Google Play™.

No. There is no cost associated with the download and use of the ClearCorrect Sync App.

Yes. The ClearCorrect Sync App is available in the same languages as the Doctor Portal.

To change the language, select the Change Language option from the menu located at the top left and select from the available language options.

The ClearCorrect Sync App is supported on iOS version 11 or later and Android Version 10 or later.

Yes, your login credentials for Doctor Portal and Sync App are the same. Hence, any changes to your password would affect the ClearCorrect Sync App, the Doctor Portal and the Straumann eShop.

You can report any issues you experience with the ClearCorrect Sync App by reaching out to the Customer Care team for your region.

Please click here to find contact information for your area.

Yes. When prompted to rate the app, you will have two options to select: Rate and Remind me Later. Should you not want to rate the app in that moment, you can select Remind me Later. A new pop-up message will appear again after the next App update.

You will be asked to select a star rating (1-5 stars) and leave an optional written review.

The Rate App pop-up gives a rating to Sync App in the corresponding Google Play or Apple App Store. It helps potential users to learn about the experience of current users. It also helps to collect feedback about performance, areas for improvement and development. This rating and the feedback are available publicly.

The in-App feedback on the other hand, is feedback from current users about current functionality (e.g. things that are not working or features that they are loving) or missing features that they would love to have in the App. This feedback is private and is received directly by our Product Managers and Software Product owners.

You can locate all the cases from the Doctor Portal on the Manage Cases page upon login, you can also filter the cases based on case status type and use the search bar to locate a specific patient case.

You can access the Case Details page by tapping on the patient's name from the Manage Cases page. From here you can access all patient information, hyperlinks to the Doctor Portal or ClearPilot, and get shipping information for the case.

No, currently patient first/last name and primary photo can only be changed in the Doctor Portal.

By tapping on the Awaiting Setup Approval hyperlink provided in the Case Details page, an in-app browser will open ClearPilot with the Treatment Setup for that case. This allows you to conveniently review your Treatment Setups on the go.

By tapping on the Problems with Submission hyperlink provided on the Case Details page, an in-app browser will open the Doctor Portal with information for that case. This allows you to conveniently address any issues with submissions for the case.

Once you have captured photos, you will see an option to download patient records. Patient records will need to be downloaded before the case is submitted. Once the case is submitted to the Doctor Portal, photos can no longer be downloaded to the file storage on your mobile device from the Sync App.

Photos downloaded from the Sync App will be saved to the folder within the mobile or tablet device that you select (it can be a local storage, your downloads folder, or a cloud-based folder).

You can only upload pictures to a revision already started and saved as draft in the Doctor Portal. Once you upload the pictures in the Sync App, the submission of the revision needs to be completed from within Doctor Portal as well.

The ClearCorrect Sync App will send you notifications when a case setup is ready for evaluation, when there are issues with a submission, and when a case is in production. These notifications help you stay informed about the progress of your cases.

The ClearCorrect Sync App offers three types of notifications:

• Case status notifications located next to the patient's name in the case list.
• A notification bell to specifically select cases with recent status changes to Action Needed or In Treatment.
• Push notifications to promptly alert users of any changes in case status.

Icon	Icon Description
	Action Needed
	In Treatment
	Closed

The Action Needed icon signifies various states, including an incomplete submission, a submission awaiting impressions, a case encountering submission problems, or a setup awaiting approval. It can also indicate a case that has been placed on hold.

The In Treatment icon signifies a case in which setup is being developed, in production, transit, or delivery, encompassing any phase or the final phase.

The Closed icon denotes a case that has either expired or been canceled.

Continuous photo capturing is automatically enabled. After creating a new patient case, when you go to the + sign to capture pictures, the first template will appear on-screen to guide you through photo capturing, once you've taken the picture and tap on the check icon on the bottom right side of the screen, you'll automatically be prompted with the next template to take the next picture.

Once you go back to the patient photo records page, you can select the + icon to edit/delete and retake patient photos.

Yes, the photos captured from Sync App remain uploaded to the case until the case status changes to Submitted.

You can use intuitive photo editing tools such as crop, rotate, and mirror.

Yes, you can pinch your screen and zoom in/out while capturing photos on the Sync App.

You can set a primary patient photo for a case in two ways. After capturing the patient photo, select the Star icon on the photo edit screen to set the primary photo.

If you have captured a patient photo, you can also select the + sign on the captured photos screen, which will open a drop-down menu with Set as Primary as an option.

Please note that the selection of the primary photo needs to be done in the Sync App prior to submitting the case. If you wish is to change the primary photo after the case has been submitted, you can only do this from in the Doctor Portal.

You can delete a captured photo by selecting the + sign on the captured photos screen, which will open a drop-down menu with Delete as an option.

If you are using a mirror to capture maxillary/mandibular arch photos, you can use the rotate guide template option to rotate the guide template for the photo.

You can edit the captured photo using editing tools such as crop, mirror, rotate etc.

Captured photos are automatically uploaded to the ClearCorrect Doctor Portal.

No, submitted photos cannot be edited.

Yes, you can upload photos for revisions and rejected cases.

Yes, you can add additional photos under the additional photos tab.