Ordering Retainers

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As you know, orthodontic treatment doesn't end when the teeth are straight—most patients will require retainers.

ClearCorrect can create clear retainers based on PVS impressions, intraoral scans, or (if applicable) a previous step.

If you order a retainer and it does not fit, we recommend you take new impressions, locate the patient's case in ClearComm and order new retainers. Please contact support for any questions.

There are three main situations in which you might want to order retainers:

Ordering retainers for an open case

1. Find the case under the in progress tab on ClearComm.

2. Click on the case to go to the case page.

3. Click the red REQUEST RETAINER button. As specified in the terms & conditions, the first set of retainers ordered for any open case is free, if it is based on a previous step and the case has never been closed. Note that ordering a retainer will close the case, so make sure you're satisfied with the treatment outcome first.

Ordering retainers for a closed case

1. Find the case under the closed tab on ClearComm.

2. Click the case to go to the case page.

3. Click the red REQUEST RETAINER button.

Ordering retainers for a new patient

1. Click the Request a retainer link in the sidebar.

2. Fill out the patient’s information and click “Submit.”

3. You will be taken to the case page for the new patient. Use the green UPLOAD button to upload scans, or the green SHIP button to print a shipping label for impressions.

Multiple sets of retainers

You can order multiple sets of retainers at the same time you order the final retainer for a case, and get the additional retainers at a discounted price.

When you order retainers later they cost more, by ordering multiples in advance, you save time and money for any subsequent retainer appointments. 

Retainer appointment

When scheduling your patient's retainer appointment, make sure that you allow enough time for the shipment to ship and arrive at your practice. 

As you hand your patient their retainer, take the opportunity to educate them about the way that it works in preventing the relapse of teeth. You may also want to educate them in the importance of complying to your suggested wear schedule.

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ClearCorrect is a medical device manufacturer and does not practice dentistry. The treating physician is solely responsible for prescribing and administering orthodontic treatment. Clear aligner therapy is unpredictable. ClearCorrect does not guarantee a successful treatment outcome. Individual results will vary.

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