For information regarding broken engager templates, refer to the following

• Definition
• Causes
• Solution

Definition

Engagers give the aligner extra leverage to complete difficult movements. We include engager templates whenever it's time to install engagers based on the approved treatment setup.

A broken engager template is just that; an engager template that broke.

Causes

Most of the time, the cause for a broken engager template is simply just an accident. 

Sometimes template failure is related to failing to apply petroleum jelly or other lubricant in the engager void and surrounding area. This can occur when excess primer accidentally spreads onto adjacent teeth. nd ends up bonding to the teeth. During removal the template can tear apart.

Solution

If the engager template breaks, it can be replaced (additional fees may apply). Contact your local Straumann or ClearCorrect representative or Provider Services to place your request. 

For patients that are in active treatment, there is a quick and easy alternative to placing a request for a replacement. 

Let's say that your patient is currently wearing step 2, and comes to your practice for their step 3 fitting appointment. As you prepare to place the engager, the template breaks.

Instead of waiting for a replacement template, you can have your patient wear the step 3 aligners without engagers.

Have your patient come back for another appointment when it is time to move to the next step. Then, you can use the step 3 aligner as an engager template for step 4.

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