- Do I have to enter my payment information?
- Is this connected to the doctor's portal?
- What does it mean when an item is marked "sold out"?
- What does "backorder" mean?
- Can I order ClearCorrect treatment plans in the store?
- When will my order ship out?
- When will my order arrive?
- Can I expedite my shipping?
- Can you ship to Puerto Rico?
- Can you ship outside the U.S.?
- Can you ship out my order with my next case shipment?
Do I have to enter my payment information?
Yes. You will be prompted to enter in your payment information when making a purchase on the store. You can "create an account" in the store to make future visits more efficient if you like.
Is this connected to the doctors portal?
No. If you are logging in to the online store, you are accessing a separate account. If you have not created an online store account previously, then you will be prompted to once you have filled your cart and are ready to place your order.
What does it mean when an item is marked "sold out"?
When an item is marked as "sold out", we are unable to fill orders due to low levels of inventory. You may sign up to be notified by email when an item comes back in stock, so you'll be first to order next time!
What does "backorder" mean?
It means that our supply needs a little more time to catch up to our demand! It also means that we will ship that item out just a little later than normal. Have no fear - you will be notified by email when the backordered item ships out.
Can I order ClearCorrect treatment plans in the store?
Nope - you may only order merchandise items here. All cases and treatment plans must be purchased in your ClearComm portal, as usual.
When will my order ship out?
Your order will ship within 24 hours. Our business hours are Monday-Friday, 7am - 4pm CST. Any backordered items will ship out separately.
When will my order arrive?
This depends on your location. We ship our packages by FedEx Ground from Round Rock (Austin), Texas. For most domestic orders, we estimate a 5-7 day delivery time. See the FedEx shipping times here.
Can I expedite my shipping?
Need your order right away? Contact a sales rep at (888) 331-3323.
Can you ship to Puerto Rico?
Yes, we are able to ship items to providers in Puerto Rico. Please note that additional shipping charges may occur.
Can you ship outside the U.S.?
We ship to Canada and the US.
Can you ship out my order with my next case shipment?
In short, no. Our merchandise and manufacturing departments are located in two separate sections of our headquarters in Round Rock (Austin), and it would be almost impossible (and quite chaotic) if we tried to put the right merchandise orders in the right case shipments. Also, the case shipment boxes are specially designed to fit the contents of a ClearCorrect phase, and not much else. It's best to keep the two separated, so that both departments can run efficiently.
To make your way to the store, click here.