- How do I re-set my password?
- I forgot my username, what do I do?
- How do I change my email address on file?
- Where can I change my shipping/billing/practice address?
- How do I change the address on a shipping label I already created?
- My transaction failed, what do I do?
- Where can I find all my invoices?
- Where can I change my payment/credit card information?
- How do I find/apply my coupons/credits to my purchases?
How do I re-set my password?
You are able to reset your password via the ClearComm login page. By clicking the "reset password" link below and follow the prompts to change your password. Passwords are case sensitive and must be 8-16 characters long. Once you successfully reset your password, you will be prompted to login using your new password and your re-set link is no longer valid.
If for some reason the above is not working for you, you can call, email or chat with Support for assistance.
I forgot my username, what do I do?
You can get your username by calling, emailing or chatting with Support. You may be required to confirm the email address and other security questions before the username on file will be provided.
How do I change my email address on file?
You can update your email address under the ‘My account’ tab. Once you have logged in and opened your account settings, simply go to the ‘Email Notifications’ tab to update or add a new email address.
Where can I change my shipping/billing/practice address?
Currently, in order to change your adress you must contact support.
How do I change the address on a shipping label I already created?
Once an incoming shipping label is created you cannot change the address listed through the doctor's portal unless a new label is created. To get an new label, call, email or chat with Support. Support will void the incorrect label.
When you are creating a label, and you have multiple practices, be sure that the practice chosen is the correct one. If you have not submitted a case in a while, or you have recently moved, you can call, email or chat with Support to make sure your address is up to date.
Where can I find all of my invoices?
All of your invoices can be found in the doctors portal (ClearComm) on the patient’s case page. To locate the invoice, you will need to scroll down to the bottom of the case page, where you will see when we received the case, when you paid for it and more. See Image below. If you would like a specific invoice or invoices for specified dates, you may contact a Support Representative to have these records emailed to your office.
My transaction failed, what do I do?
First, verify that all of the credit card information you entered is correct. Next, check that the amount you're charging is not exceeding the daily limit on your card. If all the above is good to go, take a screenshot, or write down the exact error message you received and call, email or chat with Support for assistance. The last option is to try an alternate card.
Where can I change my payment/credit card information?
You can update your payment information under the ‘My account’ tab. Once you have opened your account settings, simply go to the ‘Payment Methods’ tab to adjust your payment methods.
How do I find/apply my coupons/credits to my purchases?
There will be a drop-down menu available to apply a coupon to a case and/or revision upon approval of the Treatment Setup. This drop-down bar will also be available when purchasing retainers if a coupon is available on your account.