• How do I re-set my password?
• I forgot my username, what do I do?
• How do I change my email address on file?
• Where can I change my shipping/billing/practice address?
• How do I change the address on a shipping label I already created?
• My transaction failed, what do I do?
• Where can I find all my invoices?
• Where can I change my payment/credit card information?
• How do I find/apply my coupons/credits to my purchases?

How do I reset my password?

Click this link to reset your password. This is also available on the Doctor's Portal login page. Passwords are case sensitive and must be 8-16 characters long. Once you follow the instructions to reset your password, you will be prompted to login using your new password and any reset link emailed to you will not work again.

If you have trouble with this process, you can call, email or chat with Provider Services for assistance. 

I forgot my username, what do I do?

You can use your primary email address as your username. If you need assistance, you can call, email or chat with Provider Services for assistance. 

How do I change my email address on file?

Under My account, you can add or edit your email addresses under the Email Notifications tab.

Where can I change my payment/credit card information?

Under My account, you can add or edit your payment or credit card information under the Payment Methods tab.

Where can I change my shipping/billing/practice address?

Currently, in order to change your address you must contact Provider Services.

How do I change the address on a shipping label I already created?

Once an incoming shipping label is created you cannot change the address listed through the doctor's portal unless a new label is created. To get an new label, call, email or chat with Provider Services. Provider Services will void the incorrect label.

When you are creating a label, and you have multiple practices, be sure that the practice chosen is the correct one. If you have not submitted a case in a while, or you have recently moved, you can call, email or chat (if available in your area) with Provider Services to make sure your address is up to date.

Where can I find invoices?

Click the icons in the History section of the patient's case page to view your invoices (and other documents) as PDF's.

My transaction failed, what do I do?

First, verify that all of the credit card information you entered is correct. Next, check that the amount you're charging is not exceeding the daily limit on your card. If all the above is good to go, take a screenshot, or write down the exact error message you received and call, email or chat with Provider Services for assistance. The last option is to try an alternate card.

How do I apply coupons or credits to my purchases?

If you have any available coupons or credits, they'll be listed in a dropdown menu when you approve a treatment setup or order retainers.