General FAQ:

• How much do the treatment options cost?
• Why do I see Unlimited (Legacy) in some places on the doctor’s portal?
• What is a legacy case?
• Does the length of a case determine whether it is Flex or Unlimited?
• Can I cap the price or duration of treatment?
• How can I predict how much treatment will cost?
• Do the pricing options include shipping?
• Will aligners ship in phases?
• Will I still select a case type when I submit a case?
• Will existing cases switch to the new pricing options?
• What happens to cases submitted before the terms and conditions and pricing options changed that haven't been approved yet?
• I receive discounted pricing from my dental group—will I see these new pricing options?
• Can I re-open a closed legacy case to order revisions or retainers at the old price?
• Do my coupons and vouchers still work?
• Will you still offer volume discounts?

FAQ about Flex:

• What are the differences between Limited 6 or Limited 12 and Flex treatment?
• Does Flex pricing include a set of retainers with each aligner order?
• How much will revisions cost under Flex pricing?
• Is single-arch Flex treatment cheaper than dual-arch Flex treatment?

FAQ about Unlimited:

• What are the differences between Unlimited (Legacy) and Unlimited treatment?
• How should I decide whether to treat a case with Flex or Unlimited?

FAQ about ONE:

• Can an existing Flex case be converted to ONE?
• When does the ONE year start?
• What if a second revision is needed during ONE treatment and it's still under the cap of steps?
• How does a ONE case appear after the included revision has been used?
• With the ONE option, can retainers be ordered off the last step, new records or both?
• Can vouchers and coupons be applied to ONE cases?
• Can ONE cases be put on hold to retain pricing or extend the year timeline?
• If the retainers have been ordered for a ONE case, can a revision still be ordered?
• Are remakes included in a ONE case or are they an additional cost?
• With a ONE case, can retainers be ordered one year after case acceptance?
• What happens if the revision to a ONE case would cause it to exceed the 24-step cap?
• Can a ONE case go from a single to a dual arch case?

General FAQ

How much do the treatment options cost?

Contact your ClearCorrect or Straumann representative to find out the pricing options for your region.

Why do I see Unlimited (Legacy) in some places on the doctor’s portal?

We have changed the name of the existing Unlimited treatment option to Unlimited (Legacy) to differentiate it from the new Unlimited pricing option.

What is a legacy case?

A legacy case is any case treated with the Limited 6, Limited 12, and Unlimited (Legacy) treatment options.

Does the length of a case determine whether it is Flex or Unlimited?

No. You'll be able to choose the Flex or Unlimited pricing option for any case, regardless of how short or long it is. However, if the treatment exceeds 24 sets of aligners, the ONE treatment option will be "greyed out" and will not be an available choice.

What are the differences between Limited 6 or Limited 12 and Flex treatment?

With Limited 6 or Limited 12 cases, your case type determines how many steps you're allowed to order. You pay a fixed price, whether you treat a single arch or both, whether you need all of the allowed steps or not. The price includes one set of retainers, but only if you order it before the case closes (90 days after the last expected wear date).

With Flex, you can get as few or as many aligners and retainers as you need. You just pay for each approved setup and each appliance that you order. New cases, revisions, replacements, and retainers are all handled under the same pricing model. Nothing expires, so there is no concern about cases closing.

Can I cap the price or duration of treatment?

Yes. When you submit your prescription, you can optionally ask us to restrict the treatment setup to a certain number of steps. Be aware that restricting the treatment duration may restrict or prevent some of your other prescribed goals. In case of conflict, we will prioritize restrictions on treatment length.

The limit you set on the case will apply to both arches at this time. For example, if you have more planned movements on the upper arch than the lower arch, the lower aligners will become passive while you are completing treatment on the upper.

How can I predict how much treatment will cost?

You'll see the exact number of planned steps and treatment cost when you review the treatment setup. The Unlimited pricing option is the most predictable: one fixed rate will cover your needs for the next five years. The cost of Flex treatment can vary widely based on the length of treatment and the number of arches being treated. If this is a concern, you can set an upper limit when you submit the case. Under Flex treatment, there may also be additional costs over time for revisions or retainers.

Do the pricing options include shipping?

Yes. The new pricing options include standard shipping costs for us to ship appliances to you and for you to ship impressions to us, for all orders. You are responsible for the cost of any shipping upgrades. Shipping policies may vary in other countries.

Will aligners ship in phases?

Under Unlimited pricing, phases (each containing up to 12 steps) ship separately, as determined by the wear schedule. Under Flex pricing, longer cases may still be split into multiple phases, but all phases will ship at once.

Will I still select a case type when I submit a case?

No. Any case can be treated as either Flex or Unlimited, regardless of its length. You can compare the price of both options and select the one you prefer when you approve the treatment setup.

Will existing cases switch to the new pricing options?

Until a legacy case closes for the first time, additional orders for that case (such as revisions or retainers) will be handled under the case's existing pricing and policies. Once a legacy case closes, any additional orders placed for that patient will be subject to the new pricing and policies.

What happens to cases submitted before the terms and conditions and pricing options changed that haven't been approved yet?

If you approve a treatment setup once these changes have gone into effect, you will be presented with the choice between Flex or Unlimited treatment, under the new pricing and policies, even if those options were not available when you originally submitted the case.

I receive discounted pricing from my dental group—will I see these new pricing options?

Dental groups can decide whether or not to transition to the new pricing options before their current agreements expire. You can ask your group for details, or contact your sales rep.

Can I re-open a closed legacy case to order revisions or retainers at the old price?

No. Once a legacy case closes, any additional orders placed for that patient will be subject to the new pricing and policies. As explained in the terms & conditions, an order is considered to be placed when a treatment setup is approved (or, if a treatment setup is not needed, when appliances are prescribed).

Do my coupons and vouchers still work?

We expect most existing coupons and vouchers to remain valid. Coupons and vouchers for specific case types (such as Limited 6) may be converted to a coupon or voucher of equivalent value under the new pricing options. If you have any questions or issues, please call your sales rep.

Will you still offer volume discounts?

Yes. Contact your ClearCorrect or local Straumann representative for information on volume discounts available in your region.

FAQ about Flex

Does Flex pricing include a set of retainers with each aligner order?

No. Retainers are sold separately at the standard rate for appliances, which includes shipping both ways. There is no treatment setup fee for retainers, even if they are based on new impressions.

How much will revisions cost under Flex pricing?

Revisions are priced exactly the same as new treatment. You pay for one treatment setup and each new aligner that you need.

Is single-arch Flex treatment cheaper than dual-arch Flex treatment?

Yes. Because you only need half as many appliances, single-arch aligners and retainers cost about half as much as dual-arch sets.

FAQ about Unlimited

What are the differences between Unlimited (Legacy) and Unlimited treatment?

Both the old and new options cover aligners, revisions, and replacements. However, Unlimited (Legacy) cases close 90 days after the last expected wear date, unless you order a revision to keep the case open longer. Unlimited (Legacy) cases include one free set of retainers, but only if you order it before the case closes.

The new Unlimited option does not close due to inactivity. You have five full years from the day you approve the setup to order any new aligners, revisions, or replacements you might need, at no additional cost. Instead of one free set of retainers, the new Unlimited lets you order up to two sets of retainers every six months, for the full five years. (That's two retainers every six months for single-arch treatment, or two pairs of retainers every six months for dual-arch treatment.)

How should I decide whether to treat a case with Flex or Unlimited?

If you want predictability and peace of mind, you can't go wrong with Unlimited. One upfront fee will cover anything you need for five years. Unlimited is a particularly good value for dual-arch treatment, and any case that is likely to need revisions, refinement, or long-term retention with clear aligners. Flex is particularly well-suited to single-arch treatment, smaller cases such as relapses or anterior correction, and cases where limiting the upfront cost is the primary concern. Of course, you can choose either pricing option for any case—it's up to you.

FAQ about ONE

Can an existing Flex case be converted to ONE?

Not at this time. 

When does the ONE year start?

The one year timeline begins upon case acceptance (approval of the treatment setup).

What if a second revision is needed during ONE treatment and it's still under the cap of steps?

Only one revision is allowed in a ONE case. In this instance you would need to re-submit it as a new case.

How does a ONE case appear after the included revision has been used?

After one revision has been used, the revision button will disappear, removing this as an option for that case.

With the ONE option, can retainers be ordered off the last step, new records or both?

Both of these options are available with the ONE treatment option.

Can vouchers and coupons be applied to ONE cases?

Not at this time. 

Can ONE cases be put on hold to retain pricing or extend the year timeline?

No. ONE cases cannot be extended beyond one year after case approval. If you think there’s a chance there may be “gaps” in treatment that could extend your timeline beyond a year, you may want to consider either a Flex or Unlimited case.

If the retainers have been ordered for a ONE case, can a revision still be ordered?

You can order a revision after you order retainers as long as you do so within one year of approving the treatment setup.

Are remakes included in a ONE case or are they an additional cost?

You can be order remakes at Flex pricing by contacting Provider Services.

With a ONE case, can retainers be ordered one year after case acceptance?

In this instance, you would need to place a new retainer order and submit new records. Additional fees will apply.

What happens if the revision to a ONE case would cause it to exceed the 24-step cap?

End treatment goals cannot be changed with a revision. If the revision goes above 24 steps, contact your representative.

Can a ONE case go from a single to a dual arch case?

No, this is not an option.