Topics Covered

• Doctor and Patient Information
• Duration of treatment
• Patient's Existing Condition and Chief Complaint
• Doctor Instructions for the Case
• Additional Instructions for the Case
• Uploading Photos and X-rays
• Uploading Intraoral Scans and Submitting Impressions
• Reviewing the Terms and Conditions and Submitting
• Printing Packing Slip/Shipping Label and Shipping Instructions when Submitting Impressions
• Shipping from the UK
• Shipping from Europe
• Case pricing

Here's a short video on how to submit a case with ClearCorrect.

The first step to submitting your case online is to make sure that you have signed up on ClearComm. As soon as you've got an account, you can begin submitting cases.

Before you begin, have your patient read and sign an informed consent and agreement. It’s important for your patients to understand the risks and benefits of clear aligner therapy. You can download this form here. Keep this for your records.

When you’re ready, log in to dr.clearcorrect.com. Click “Submit a Case” in the upper right corner.

We'll walk you through the rest of the process, though we're pretty sure you'll have no trouble once you get the hang of it!

Doctor Information

Choose your practice location where you want this set of aligners sent to and click “Next.”

Patient Information 

In the next section, enter your patient’s name, date of birth, and gender, and let us know whether you’re treating one or both arches.

If submitting intraoral scans, please make sure the patient information is consistent with the files/scans you submit. This will help us to properly identify and match up your patients scans and prescription. 

Duration of Treatment

You can choose whether you prefer to recommend or limit the number of steps:

• If you leave this on Recommend, we'll show you how many steps we need to try to reach your prescribed goals on the treatment setup. (This is kind of like the old "Recommend a case type" option.)
• If you choose Limit, you can restrict the duration of the treatment. (This is kind of like the old "Limited 6" and "Limited 12" options, except you can choose any number you want.) This is an upper limit—we won't slow down or speed up the movements to hit your limit. If it takes fewer steps than your limit to reach your prescribed goals, we'll use fewer. If it takes more, you might not reach all of your prescribed goals.

Wear Schedule

The default wear schedule is two weeks per aligner. If you prefer a longer or shorter wear time, let us know, so we can stay in sync. The wear schedule determines when shipments will be scheduled, and when the case will be closed.

The decision of a 1, 2, or 3 week wear time is a decision that you’ll need to make depending on the circumstances with your patient. 

Wear schedules can also vary when you and your patient use Photo Monitoring with Dental Monitoring, so we recommend that you select a 1-week wear schedule to ensure that future phases arrive on time.

Existing Condition 

The next section asks for the patient’s chief complaint. Don’t just tell us that your patient “wants straight teeth.” This should be a clear summary of the conditions you want to address. For example: “Uneven maxillary anteriors with minor overjet and misaligned midline.”

Then specify the patient’s midline, canine, and molar relationships. This information will help our technicians ensure an accurate treatment setup for your patient.

Instructions

The next section lets us know what results you and your patient hope to achieve at the end of treatment, and will help us craft a treatment setup that is best for your patient.

In this section, choose whether you want to maintain or improve various conditions. The default option for most conditions is to improve them as much as reasonably possible within the selected case type. Be sure to tell us how you want to improve the conditions in the "Additional instructions" area.

The molar relationship and posterior crossbite can be difficult movements to adjust with clear aligners alone, so we maintain the existing condition by default, unless you tell us how you plan to improve these conditions.

Idealizing means to move the teeth into an ideal position. Do not select this option unless you tell us what you mean by "idealize". By default, we recommend interproximal reduction, adding engagers, and proclining, expanding, or distalizing the teeth as needed. If you definitely do or don’t want these options, let us know here.

Additional Instructions

In the next section, you can provide additional instructions. Indicate any teeth that should not be moved (such as bridges or ankylosed teeth). You can also tell us to avoid placing engagers on certain teeth. If you plan to extract teeth before treatment, let us know so we can remove them from our model. If you want to end the treatment with open space between some of the teeth, let us know here.

You can also provide detailed explanations or instructions at the bottom of the page. Again, the more detailed the better.

Photos and X-rays

Next, it’s time to upload your patient’s photos. You can drag and drop image files directly into the grey drop zone, or you can click “Select photos…” to open a file selection dialog. You can select multiple images and click “choose" or “open" to upload them all at once.

We require 8 different angles to be submitted. We require three headshots: a frontal view of your patient’s entire face at rest, the same angle with your patient smiling, and a profile with no smile. You’ll also need five intra-orals (preferably with mirrors): occlusal views of the upper arch and the lower arch (including the terminal teeth), and buccal views of the patient’s right, front, and left occluded posterior teeth. Make sure the posterior occlusion is clearly visible.

In the next section, you can upload X-rays. X-rays are optional, but if you have them, we recommend that you upload them for more accurate treatment.

Impressions or Scans

Next, tell us whether the models will be based on impressions or intraoral scans.

If you’re submitting impressions, You will be provided a shipping label so you can send the impressions to us.

We only accept any silicone-based impression material, including PVS, VPS, and polyether material. Alginate won’t work, and neither will stone models. We need impressions for both arches—even if you’re only treating one arch. Bite registrations are optional. Use disposable impression trays—metal and mesh trays can’t be scanned, and all physical records are disposed of after processing.

If you’re using an intraoral scanner, we need articulated scans of both arches—even if you’re only treating one arch, so we can properly articulate the digital models for the setup.

If you have STL files from your scanner, drag them into the grey drop zones to upload them, or click the file selection links.

If you select “Directly uploaded scans,” we’ll keep an eye out for files uploaded directly from the selected scanner that match your patient’s information. This works best if you submit your case on dr.clearcorrect.com before uploading scans through your scanner’s interface.

We only require the upper and lower arch scans because the positional data from the occlusal scan is embedded in the upper and lower files themselves. We know that some scanners generate three files, but since all the pertinent positional data is included in just the two, we don't need the third.

Submit

When that’s done, you’ll be prompted to agree to ClearCorrect’s current terms & conditions. These terms are updated periodically, so it’s worth clicking the link to make sure you’re familiar with the latest version. You don’t have to pay to submit a case, and you’re under no obligation—you’ll pay the lab fee when you approve a treatment setup.

After you click Submit, you can print a submission record. This is for your files—don’t submit this to ClearCorrect.

Print shipping label & shipping instructions

If you’re submitting PVS impressions, you’ll also need to print a shipping label. Cut the label in half and put the "Packing Slip" half in the box with your impressions.

Packing slips MUST be sent with all new case submissions. The reasons for this are: 

• The packing slip has the bar code that is linked with your case in the Doctor's Portal. When it gets scanned at ClearCorrect, it pulls the case information.
• The slip also contains the case number and patient's name. This helps us ensure our Case Receiving Team is logging the correct material to the correct case, in the event that the bar code is damaged or not fully captured.

Note: If you're sending in multiple sets of impressions in one box, be sure to include a packing slip for each set of impressions. 

You can use any sturdy shipping box, including the ones we use to send the aligners. We send aligners in 3 different sized boxes. Here are our box dimensions in case you need them for shipping purposes:

• Small 6.25" X 2.5" X 4.75"
• Medium 6.25" X 2.5" X 9.25"
• Large 8.25" X 5" X 6"

Tape the shipping label to the outside of the box, and drop it off at your nearest Fed Ex shipping location. 

For further instructions on how to find an authorized FedEx drop off location, click here.

After we receive your submission, along with valid photos and scans or impressions, you should receive a treatment setup within a few days. 

If you are shipping impressions from the UK: 

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from ClearComm. If you print your shipping label from ClearComm you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping. 
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc. 
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 0345 6000 068. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or   
• Schedule a pickup online by going to the FedEx site.

If you are shipping impressions from Europe: 

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from ClearComm. If you print your shipping label from ClearComm you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• FedEx will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping. 
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc. 
• The best way to schedule a pickup from FedEx is by going to your country's FedEx site. Or, if you prefer you can call your country's FedEx Customer Support.
• Note: There are no drop off locations in Europe, so scheduling a pick up by one of the methods provided above is the best option.

Case pricing/payments 

The pricing options for the case you are submitting is provided once you have reviewed and approved the treatment setup for that case. You'll see the planned steps and the upfront cost for both pricing options, Flex or Unlimited. Any case can be treated as a Flex or Unlimited case, regardless of duration.  

There isn't a guideline for selecting the correct pricing option as it entirely depends on your and the patient's treatment goals. Unlimited is the safest option, covering your revisions, replacements, or retainers for five full years. Flex may be a better option for simpler, shorter treatments that are less likely to require revision. Don't just look at the upfront cost—remember that revisions to Flex cases are priced the same as new treatment, and retainers are not included.

You can find more guidance here. 

International pricing/payments

As of February 1, 2019, for customers in the below countries, Straumann Group will distribute the products of ClearCorrect. Your contractual partner for each order of ClearCorrect products is the respective Straumann subsidiary in your country.

At the time of case acceptance you will not be charged via credit card by ClearCorrect. The list price will show for both Flex and Unlimited treatment options. You will still need to select your preferred treatment for the patient. However, you will no longer see a drop down menu for discounts or credit cards. Instead, any discounts agreed upon between the customer and Straumann Group will be applied on the final invoice sent from your local Straumann subsidiary.

Applicable countries:

• All European countries
• Japan
• United Kingdom

As soon as you click "Submit", we’ll start making the aligners.