Topics Covered

• Step 1: General information
• Duration of treatment
• Wear schedule
• Step 2: Images
• Photographs
• PVS impressions
• Intraoral scans
• Step 3: Existing condition
• Step 4: Instructions
• Step 5: Submit
• Printing shipping label and shipping instructions
• Case pricing/payments

Here's a short video on how to submit a case to ClearCorrect.

The first step to submitting a case with ClearCorrect is to register as a provider. You can register at clearcorrect.com. Once registered, an account will be created for you and you can begin submitting cases.

Before you begin, have your patient read and sign the Patient Informed Consent. It's important for your patients to understand the risks and benefits of clear aligner therapy. You can download this form in the Doctor's Portal. Keep the signed document for your records.

When you're ready to submit your case, sign in to the portal at: dr.clearcorrect.com. Click "ADD ORDER" in the header or the button on the "Manage Orders" page.

We'll walk you through the rest of the process, though we're pretty sure you'll have no trouble once you get started!

Step 1: General information

• Select the practice where you're treating the patient.
• Enter the patient's information
  • First and last name
  • Date of birth
  • Gender

Duration of treatment

• Select whether you want to have the technician recommend the treatment duration or if you want to limit it to a specific number of steps.
  • If you leave this on Recommend, we'll show you how many steps we need to try to reach your prescribed goals on the treatment setup.
  • If you choose Limit, you can restrict the duration of the treatment. This is an upper limit—we won't slow down or speed up the movements to hit your limit. If it takes fewer steps than your limit to reach your prescribed goals, we'll use fewer. If it takes more, you might not reach all of your prescribed goals.

Wear schedule

• Select the patient’s wear schedule.
  • The wear schedule determines when shipments will be scheduled, and when the case will be closed.
  • The default wear schedule is two weeks per aligner. You can change the default setting for the wear schedule in the "My Account" section under "PREFERENCES". If you prefer a longer or shorter wear time for a specific order, you can change it here.
  • The decision of a 1, 2, or 3 week wear time is a decision that you’ll need to make depending on the circumstances with your patient.
  • Wear schedules can also vary when you and your patient use Photo Monitoring with DenToGo, so we recommend that you select a 1-week wear schedule to ensure that future phases arrive on time.

• Select whether you’re treating one or both arches

Step 2: Images

• Upload your patient’s photos and x-rays (if you are submitting them). You can drag and drop directly into the box or you can click within the box to upload files.
• X-rays are optional, but if you have them, we recommend that you upload them for more accurate treatment.
• Select whether you will submit intraoral scans or impressions.

Photographs

• We require 8 photo angles with your submission:
  • Full face (not smiling)
  • Full face (smiling)
  • Profile (not smiling)
  • Occluded buccal view of anterior
  • Occluded buccal view of right lateral
  • Occluded buccal view of left lateral
  • Occlusal view of upper
  • Occlusal view of lower

PVS impressions

• If submitting impressions, you will be provided a shipping label so you can send them in.
• We only accept any silicone-based impression material, including PVS, VPS, and polyether material. Alginate won’t work, and neither will stone models. We need impressions for both arches—even if you’re only treating one arch. Bite registrations are optional. Use disposable impression trays—metal and mesh trays can’t be scanned, and all physical records are disposed of after processing.

Intraoral scans

• If you're submitting intraoral scans, articulated scans are needed of both arches – even if you’re only treating one arch, so we can properly articulate the digital models for the setup.
• Select your scanner and either drag and drop the files directly into the box or you can click within the box to upload.
• If you select from “Directly uploaded scans”, we'll keep an eye out for files uploaded from the selected scanner that match your patient’s information. This works best if you submit your case in the Doctor's Portal before uploading scans through your scanner's interface.
• We only require the upper and lower arch scans because the positional data from the occlusal scan is embedded in the upper and lower files themselves. We know that some scanners generate three files, but since all the pertinent positional data is included in just the two, we don't need the third.

Step 3: Existing condition

• Provide the patient's chief complaint. Don't just say that your patient "wants straight teeth." This should be a clear summary of the conditions you and the patient want to address. For example: "Uneven maxillary anteriors with minor overjet and misaligned midline."
• Specify the existing condition of the patient’s midline, canine and molar relationships. This information will help the technician to create an accurate treatment setup for your patient.

Step 4: Instructions

The instructions you provide in this section will tell us what results you and your patient hope to achieve at the end of treatment, and will help the techncian create a treatment setup for your patient.

• Select whether you want to maintain or improve the listed conditions.
• The default option for most conditions is to improve them as much as reasonably possible within the selected case type. Be sure to tell us how you want to improve the conditions in the "Additional Information" area.
• The molar relationship and posterior crossbite can be difficult movements to adjust with clear aligners alone, so “maintain” the existing condition is set as the default.
• “Idealizing” means to move the teeth into an ideal position. Do not select this option unless you let us know what you mean by “idealize” in the "Additional Information" area.
• By default, we recommend interproximal reduction, adding engagers, and proclining, expanding, or distalizing the teeth as needed. If you definitely do or don’t want these options, let us know here.

• Choose the dental notation system you prefer to use.
• Provide any additional instructions for the case, including:
  • Any teeth that should not be moved (such as bridges or ankylosed teeth)
  • Any teeth to be extracted before treatment
  • Any teeth to avoid placing engagers
  • If you want to end treatment with open space between some teeth, let us know here

(Click on the tooth to indicate which tooth you’re providing instructions.)

• Provide us with any detailed explanations or instructions in the “Additional Information” box. The more detailed the better.

Step 5: Submit

• Confirm that you have obtained a signed Patient Informed Consent for this patient.
• Confirm that you have read and agree to ClearCorrect’s current Terms & Conditions. The terms are updated periodically, so it's worth clicking the link to make sure you're familiar with the latest version.
• Confirm that you have read and accept the Straumann Group’s Policy.
• You don’t have to pay to submit the case, and you’re under no obligation—you’ll pay the lab fee when you approve the treatment setup.
• Then click “SUBMIT” and we'll start creating your Treatment setup.

Printing shipping label and shipping instructions

Once you click “SUBMIT” you’ll be taken to the patient’s case page. If your submission is incomplete in any way, it will be indicated here under the “ACTION NEEDED” tab.

If you’re submitting PVS impressions:

• You will be prompted to choose this as your option and to select your shipping method.
• Then click the button “Create a shipping label”.
• Once you have created a shipping label, select the “Shipping label” drop down and click on the label you want to print. A “Print” button will appear to download and print the shipping label.

• Cut the label in half and put the “Packing slip” half into the box with your impressions.

• Packing slips MUST be sent with all new case submissions. The reasons for this are:

  • The packing slip has the bar code that is linked with your case in the Doctor's Portal. When it gets scanned at ClearCorrect, it pulls the case information.
  • The slip also contains the case number and patient's name. This helps us ensure our Case Receiving Team is logging the correct material to the correct case, in the event that the bar code is damaged or not fully captured.

  Note: If you're sending in multiple sets of impressions in one box, be sure to include a packing slip for each set of impressions. 

You can use any sturdy shipping box, including the ones we use to send the aligners. We send aligners in 3 different sized boxes. Here are our box dimensions in case you need them for shipping purposes:

• Small 6.25" X 2.5" X 4.75"
• Medium 6.25" X 2.5" X 9.25"
• Large 8.25" X 5" X 6"

Tape the shipping label to the outside of the box, and drop it off at your nearest Fed Ex shipping location.

For further instructions on how to find an authorized FedEx drop off location, click here.

After we receive your submission, along with valid photos and scans or impressions, you should receive a treatment setup within a few days.

If you are shipping impressions from Asia Pacific countries:

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
  • If you require a Commercial Invoice for incoming impressions, local Support teams can assist in providing this document for you.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 800.463.3339.When prompted, please ask for International Services. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site.

If you are shipping impressions from Europe:

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• FedEx will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• The best way to schedule a pickup from FedEx is by going to your country's FedEx site. Or, if you prefer you can call your country's FedEx Customer Support.
• Note: There are no drop off locations in Europe, so scheduling a pick up by one of the methods provided above is the best option.

If you are shipping impressions from the UK:

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 0345 6000 068. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site.

If you are shipping impressions from Mexico:

Note: Creating/printing a label does not automatically schedule a pick up of your package.

• We encourage you to print/process your shipping label from the Doctor Portal. If you print your shipping label from the Doctor Portal you do not need a commercial invoice. With any other method, you will be required to include a commercial invoice with your package.
  • If you require a Commercial Invoice for incoming impressions, local Support teams can assist in providing this document for you.
• Print a copy for your records, so that you have your information in the event that FedEx contacts you about your package.
• You will need to have a FedEx account to schedule a pickup. They will require a credit card on file even though it will not be used with ClearCorrect packages, since we pay for shipping.
• Information you will need to know and provide to FedEx for your pickup:
  • Address of pickup location
  • Ideal date of pickup
  • How many boxes for pickup
  • Dimensions of package(s)
  • Contents of package(s) i.e., 1 set of PVS impressions or 2 sets of PVS impressions in one box, etc.
• Drop off at your nearest FedEx shipping location, or
• Call FedEx at 800.232.2940. Be sure to quote your way bill reference number and state that you would like your parcel to be collected, or
• Schedule a pickup online by going to the FedEx site

Case pricing/payments

The pricing options for the case you are submitting is provided once you have reviewed and approved the treatment setup for that case. You'll see the planned steps and the upfront cost for the available pricing options, Flex, ONE or Unlimited. Any case can be treated as a Flex or Unlimited case, regardless of duration. The ONE treatment option will only appear as available option if the treatment is within 24 sets of aligners. 

There isn't a guideline for selecting the correct pricing option as it entirely depends on your's and the patient's treatment goals. Unlimited is the safest option, covering your revisions, replacements, or retainers for five full years. Flex may be a better option for simpler, shorter treatments that are less likely to require revision. Don't just look at the upfront cost—remember that revisions to Flex cases are priced the same as new treatment, and retainers are not included. ONE can be a fitting option for cases needing moderate corrections. The ONE option includes up to one year of treatment up to 24 sets of aligners, one set of retainers, and one revision.

You can find more guidance here.

International pricing/payments

As of February 1, 2019, for customers in the below countries, Straumann Group will distribute the products of ClearCorrect. Your contractual partner for each order of ClearCorrect products is the respective Straumann subsidiary in your country.

At the time of case acceptance you will not be charged via credit card by ClearCorrect. The list price will show for both Flex and Unlimited treatment options and for the ONE treatment option if within 24 sets of aligners. You will still need to select your preferred treatment for the patient. However, you will no longer see a drop down menu for discounts or credit cards. Instead, any discounts agreed upon between the customer and Straumann Group will be applied on the final invoice sent from your local Straumann subsidiary.

Applicable countries:

• All European Countries
• United Kingdom
• APAC: India, Hong Kong, Japan, Singapore, Taiwan, Thailand
• EMEA: Oman, Saudi Arabia, South Africa, Turkey, Ukraine

As soon as you approve the treatment setup, we’ll start making the aligners.