• How do I re-set my password?
• I forgot my username, what do I do?
• How do I change my email address on file?
• Where can I change my shipping/billing/practice address?
• How do I change the address on a shipping label I already created?
• My transaction failed, what do I do?
• Where can I find all my invoices?
• Where can I change my payment/credit card information?
• How do I find/apply my coupons/credits to my purchases?

How do I reset my password?

Your password can be reset from the Doctor's Portal login page. Passwords are case sensitive and must be 8-16 characters long. Once you follow the instructions to reset your password, you will be prompted to login using your new password and any reset link emailed to you will not work again.

If you have trouble with this process, you can call, email or chat with Provider Services for assistance. 

I forgot my username, what do I do?

You can use your primary email address as your username. If you need assistance, you can call, email or chat with Provider Services for assistance. 

How do I change my email address on file?

In the header, there is a dropdown option by your name. Click on "My Account," and you can add or edit your email addresses by scrolling down or clicking on Email Notifications in the menu on the right hand side of the screen.

Where can I change my payment/credit card information?

Under "My Account," you can add or edit your payment or credit card information under the Payment Methods option.

Where can I change my shipping/billing/practice address?

Under "My Account," you can add or remove practices under the Practices option.

How do I change the address on a shipping label I already created?

Once an incoming shipping label is created you cannot change the address listed through the doctor's portal unless a new label is created. To create a new label, go to the case page for the patient, you will be prompted to choose scans or impressions. Choose PVS impressions as your option and select your shipping method. Then click the button “Create a shipping label”.

Once you have created a shipping label, select the “Shipping label” drop down and click on the label you want to print. A “Print” button will appear to download and print the shipping label.

When you are adding an order/case, and you have multiple practices, be sure that the practice chosen is the correct one. If you have not submitted a case in a while, or you have recently moved, you can add or remove practices in the "My Account" section under Practices.

Where can I find invoices?

All invoices can be found in the Documents section on the patient's case page, along with other documents. Click on the download icon on the far right under the Action column to download.

My transaction failed, what do I do?

First, verify that all of the credit card information you entered is correct. Next, check that the amount you're charging is not exceeding the daily limit on your card. If all the above is good to go, take a screenshot, or write down the exact error message you received and call, email or chat with Provider Services for assistance. The last option is to try an alternate card.

How do I apply coupons or credits to my purchases?

If you have any available coupons or credits, they'll be listed in a dropdown menu when you approve a treatment setup or order retainers.