ClearPilot® - FAQs

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Disclaimer: Not all features are available in all markets. Contact your local Straumann or ClearCorrect representative to find out what is available in your area.

General Questions

Do I need to download any software to my computer?
No. ClearPilot is a cloud-based application accessed with your web browser and there are no downloads required.
Where can I update my ClearPilot configuration settings?

All ClearPilot personalization options are accessible in the configuration menu (☰) located in the upper right corner.

Will ClearPilot save my left menu customizations from case to case?

Yes. If you have customized your left menu toolbar, ClearPilot will save this setting for use when reviewing all cases.


Questions about ClearPilot® Tools

What languages are available for the Comments Tab translation feature?
Available languages are: English, German, French, Spanish, Italian, and Japanese. 
Can I change the criteria of the colors on the occlusal heat map?

No. This is not a possibility at this time. The values are set as follows:

  • Green: Contacts between -0.1 and 0.1 mm
  • Yellow: 0.1 – 0.2 mm
  • Red: >0.2 mm
When I use the Superimpose tool, why do some of the teeth have both purple and white colors on them?

The Superimpose tool allows you to visually compare the original position of the teeth (S) to any selected step, including the final setup or retainer step (R), using color overlays on the 3D model. The starting position is shown in purple, while the selected step appears in white. Teeth that have not moved will display both colors. When Dr. Edits are applied, the movements are represented in teal, allowing you to distinguish between the original position (purple), the manually edited position (teal), and the final planned position (white) directly in the 3D visualization

Supeimposition.png

 

Can I create point-to-point rulers for multiple measurements in a case?

Yes. Select the Measure icon in the Left Menu to activate point-to-point measurement. Then select the plus symbol and select a first location then drag your mouse and click on the second location. To add more rulers, repeat the same steps. All the measurement rulers will be saved.

Can the technicians see the notes I write in the Doctor Private Notes?

No, to communicate with technicians please use the Comments tab. Private Notes will not be reviewed by the treatment planning team, shared with any third party (e.g. Collaborators and TPS), or used by ClearCorrect for any purpose other than the provision of technical support.

Will the Auto-Save mode apply also for my Doctor Private Notes?

No, Auto-Save only saves edits done while using 3D Controls. To save Doctor Private Notes, the Doctor needs to click the Save button.

Which options are available to compare using the side-by-side viewer?

By default, there are 4 options:

  • Initial (Current) vs. Final (Current)
  • Initial (Current) vs. Dr. Edits (Current)
  • Final (Current) vs. Dr. Edits (Current)
  • Custom

Questions about 3D Controls: Individual and Multi-Tooth Movement, Engagers, Cutouts, Bite Ramps, Pontics, Bars and Guides

Do I have to use 3D Controls to make changes to my Treatment Setup?

No, you can also request changes through the Comments Tab in ClearPilot.

How do I view the changes I made to the Treatment Setup using the Dr. Edits tool?

All changes made using the Dr. Edits tool are shown in the DR step next to the timeline.

Can I edit teeth using the tooth movement chart?

Yes, you can move teeth directly in the tooth movement chart by using keyboard shortcuts or directly selecting a cell in the movement chart and typing the desired movement value.

Can I edit the collision or spacing values between teeth?

While in the Dr. Edits mode, changes can be made to adjust the interproximal contacts, by clicking on the indicator flags between teeth. The flags are color coded to show spacing (green), collision (red), or null contact (white, 0mm). Click the +/- icon, beside the current measurement to modify the contact. + Increases contact/IPR and -decreases contact/IPR.

Are there limits to tooth movements?

No, there are no limits to tooth movements programed in ClearPilot.

Can I do hinge movements or change the center of rotation for the tooth?

Yes. You can adjust the default rotation during 3D edits for better control over crown and root adjustments and hinge rotations. After selecting a tooth, black dots will appear on each side, allowing you to change the rotation from the tooth's center to the tip of the crown or mesial/distal sides for more targeted movements.


Questions about Mobile View

Do I need to download an App to access the Mobile View of ClearPilot?

No. The Mobile View can be accessed from any browser on any mobile device.

I would like to use the full set of evaluation tools while on my mobile device. How do I access them?

You can click on the FULL VIEW button while in Mobile View to open the full desktop version of ClearPilot. If you are planning to use the 3D Controls features, we recommend using a desktop for a better user experience.

I do not see the FULL VIEW button, where is it?

On a smaller screens, like phones or tablets, the FULL VIEW button appears only in landscape mode. If you don't see it, try rotating your device.


Questions about the Case or Treatment Setup

I have the option to comment and/or approve in the Doctor Portal and in ClearPilot, where should I perform these actions?

Reviewing, approving and commenting on treatment setups should be done in ClearPilot. Any comments made in the Doctor Portal will not be available for the technician to view.

Can I request the use of a previous setup version from the technician?

Yes, the technician will be able to modify your setup to a previous version. You will have to decline the current version, requesting to go back to a different setup version. Once you receive the desired version, you can go ahead and approve it.

How can I interpret the symbols below the step numbers in the timeline?

In the timeline, yellow bars indicate overcorrection steps. A filled box below the step number represents an active aligner with programmed tooth movements, while an empty box indicates a passive aligner, meaning it will be produced but has no planned movements.

Where can I export the Treatment Overview, and how is it different from the paperwork received with the aligners?

You can export the Treatment Overview by selecting TX Overview from the left-hand menu and clicking on the Export File icon. A PDF will be downloaded to your computer. Unlike the paperwork received with the aligners which includes information only for the current phase (up to 12 steps), the exported Treatment Overview provides a comprehensive summary of all actions across all phases of treatment.

 


Questions about the Shareable Patient Link

Will my patient have access to the same ClearPilot tools that I have?

No. The patient link will only give access to the 3D image, Treatment timeline, Multiview and Engagers/IPR/Pontics.

How can I share a Treatment Setup with my patient?

The Treatment Setup link can be accessed from ClearPilot or the Doctor Portal.

From ClearPilot (desktop version):

A link to a shareable version of the setup is accessible through the ClearPilot configuration menu option.

  1. Open the ClearPilot configuration menu (☰).
  2. Click on the Share icon mceclip3.png.
  3. Choose your preferred sharing method: either copy the shareable link or send via email.

From ClearPilot (mobile version):

A link to a shareable version of the setup is accessible in the ClearPilot mobile version.

  1. Click on the Share icon at the top of the screen mceclip3.png
  2. Choose your preferred sharing method: either copy the shareable link or send via email.

From the Doctor Portal:

A link to a shareable version of the setup is available on the patient’s Case Details page in the Doctor Portal.

  1. Select the ACTION NEEDED tab.  
  2. Locate and select Show patient link.
  3. Copy the URL by using the provided button and include the password if it has been provided.
  4. Share with your patient.

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