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ClearPilot - FAQs

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Jamie L. Somers - Global T&E Director
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General questions

Questions about ClearPilot tools

Questions about Mobile

Questions about the case or setup

Questions about the patient link

General questions

Is there a cost associated with ClearPilot?

No. There is no cost for Doctors.

Do I need to download any software to my computer?

No. ClearPilot is a web-based platform and there are no downloads required.

Is ClearPilot available in languages other than English?

Yes. ClearPilot will be available in the same 13 languages available in the Doctor Portal.

Can I go back to the previous digital treatment design tool?

No. All treatment setups are now in the new ClearPilot format.

I have experienced slow download times with ClearPilot. Is anything being done to fix this?

Changes were made with ClearPilot 2.0 to the storage location for setups. With this change we expect it to improve.

Some cases seem to download faster than others. Why is this happening?

You may experience slower download times for cases submitted before the launch of ClearPilot 2.0. Cases submitted after 14/15 will be stored in the Cloud, and therefore will have improved download times.

Are you planning to move cases submitted before April 14/15 to the Cloud?

No. We will not be moving the cases submitted prior to April 14/15 to the Cloud.

Will revisions submitted after April 14/15 be stored in the Cloud?

Yes. After April 14/15 all revisions submitted will be stored in the Cloud.

How do I report any issues with ClearPilot?

You can report any and all issues you experience with ClearPilot at support@clearcorrect.com.

Why don't you have more features? (I.e., single tooth movement, distance measurements, engager customization tools, etc.)

We are working on making more features available and they will be released in the near future. We will communicate once they become available.

Questions about ClearPilot tools

Why are some of the new features missing on some of my cases?

New features will only be available for cases submitted after ClearPilot’s launch.

Why can't I see the tooth movement chart or the treatment overview illustration?

Some new features will be available only for cases submitted after the launch of ClearPilot.

When I turned on the tooth movement chart it blocked the 3D model. How can I reposition it?

By right clicking on your mouse, you can drag the 3D model to the desired position on the screen.

Can I change the criteria of the colors on the occlusal heat map?

No. This is not a possibility at this time. The values are set as follows:

  • Green – contacts between -0.1 and 0.1 mm
  • Yellow – 0.1 – 0.2 mm
  • Red - >0.2 mm

Can I change the arch I want to view in the left panel of the Multiview feature?

No. The Multiview feature is set to show only the upper & lower arches in the left panel. You can change the model in the main window to any of the 5 available views.

When I use the Superimpose tool, why do some of the teeth have bits of both teal and white color on them?

Sometimes the superimposition colors are not exact on the teeth that are not moving. If you are seeing small triangles of both teal and white on a tooth when using the Superimposition tool, it means that tooth is not moving during that step of treatment.

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Questions about Mobile

Do I need to download an App to access the Mobile View of ClearPilot?

No. The Mobile View can be accessed from any browser on a mobile device.

On what types of mobile devices will I be able to access ClearPilot?

You can access ClearPilot from any mobile device.

I would like to use the full set of evaluation tools while on my mobile device. How do I access them?

You can click on the “FULL VIEW” button while in Mobile View to open the full desktop version of ClearPilot.

I can't see the "FULL VIEW" button in the ClearPilot Mobile View, where is it?

For smaller mobile devices (phones) the “FULL VIEW” button is only visible in landscape mode. Turn your device to landscape view to access the button.

Questions about the case or setup

What will happen with the Setup for the cases I've already submitted?

We will migrate all existing cases to the ClearPilot platform for your review.

I have the option to comment and/or approve in the Doctor Portal & in ClearPilot, where should I perform these actions?

We recommend to write comments and approve Setups in ClearPilot. If you decide to approve or make comments in the Dr. Portal, those actions will not be available in ClearPilot, for that case.

Can I view my old cases in ClearPilot?

Yes. Most old cases will be available in ClearPilot. If cases pre-date 3D imaging at ClearCorrect, they may not be available. The Tooth Movement Chart will be available only for cases submitted after May of 2019.

I have a case that I already approved, where I find the "Other Actions" options?

If you already approved a case, no “Other Action” options will be available. However, you can still review the Setup and use the other evaluation features.

What if I submitted a case before the launch date, but request a revision after this date, will I be able to see the new features?

Yes. Cases sent for revision after the launch date will have Setups with the new features. However, the steps prior to the revision and previous setup versions will not reflect the new features.

Why am I sometimes unable to see the earlier steps on a setup?

In a revision setup, all steps prior to the revision will not be visible.

Questions about the patient link

Yes. ClearPilot 2.0 made the patient link visible in the ClearPilot view.

Will my patient have access to the same ClearPilot tools that I have?

No. The patient link will only give access to the: 3D model, Treatment timeline, Multiview, Engagers/IPR/Pontics & the Treatment Overview Illustration.

How can I share a setup with my patient?

  1. Open the case in the Dr. Portal.
  2. Click on “Show patient link”, next to the ClearPilot Preview Setup image.
  3. Copy the link and password provided and share them with your patient.

How can my patient access their ClearPilot treatment setup?

  1. The patient needs to click the link you provided (or copy + paste it in a browser).
  2. They then need to enter the password you provided.
  3. Click submit.

Can my patient go back to viewing the previous treatment setup viewer?

No. The patient link has been replaced for the new ClearPilot patient view.

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