Frequently Asked Questions:

• Is there a cost associated with ClearPilot?
• Do I need to download any software to my computer?
• Is ClearPilot available in languages other than English?
• What will happen with the Setup for the cases I've already submitted?
• Why are some of the new features missing on some of my cases?
• Can I go back to the previous digital treatment design tool?
• I have the option to comment and/or approve in the Doctor Portal & in ClearPilot, where should I perform these actions?
• Can I view my old cases in ClearPilot?
• I have a case that I already approved, where I find the "Other Actions" options?
• What if I submitted a case before the launch date, but request a revision after this date, will I be able to see the new features?
• Why don't you have more features? (I.e., single tooth movement, distance measurements, comparison tools, occlusion maps, etc.)
• When I use the Superimpose tool, why do some of the teeth have bits of both teal and white color on them?

Is there a cost associated with ClearPilot?

No. There is no cost for Doctors.

Do I need to download any software to my computer?

No. ClearPilot is a web-based platform and there are no downloads required.

Is ClearPilot available in languages other than English?

Yes. ClearPilot will be available in the same 13 languages available in the Doctor Portal.

What will happen with the Setup for the cases I've already submitted?

We will migrate all existing cases to the ClearPilot platform for your review.

Why are some of the new features missing on some of my cases?

New features will only be available for cases submitted after ClearPilot’s launch.

Can I go back to the previous digital treatment design tool?

Yes. The patient link displays the Setup in the previous version of the design tool.

I have the option to comment and/or approve in the Doctor Portal & in ClearPilot, where should I perform these actions?

We recommend to write comments and approve Setups in ClearPilot. If you decide to approve or make comments in the Dr. Portal, those actions will not be available in ClearPilot, for that case.

Can I view my old cases in ClearPilot?

Yes. Most old cases will be available in ClearPilot. If cases pre-date 3D imaging at ClearCorrect, they may not be available. The Tooth Movement Chart will be available only for cases submitted after May of 2019.

I have a case that I already approved, where I find the "Other Actions" options?

If you already approved a case, no “Other Action” options will be available. However, you can still review the Setup and use the other evaluation features.

What if I submitted a case before the launch date, but request a revision after this date, will I be able to see the new features?

Yes. Cases sent for revision after the launch date will have Setups with the new features. However, the steps prior to the revision and previous setup versions will not reflect the new features.

Why don't you have more features? (I.e., single tooth movement, distance measurements, comparison tools, occlusion maps, etc.)

We are working on making more features available and they will be released in the near future. We will communicate once they become available.

When I use the Superimpose tool, why do some of the teeth have bits of both teal and white color on them?

Sometimes the superimposition colors are not exact on the teeth that are not moving. If you are seeing small triangles of both teal and white on a tooth when using the Superimposition tool, it means that tooth is not moving during that step of treatment.