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ClearPilot™ - FAQs

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Jamie L. Somers - Global T&E Director
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Disclaimer: Not all features are available in all markets. Contact your local Straumann or ClearCorrect representative to find out what is available in your area.

General questions

Questions about ClearPilot™ tools

Questions about 3D Controls: Individual and Multi-Tooth Movement, Engagers, Cutouts, and Bite Ramps

Questions about Mobile

Questions about the case or Treatment Setup

Questions about the patient link

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General questions



Is there a cost associated with ClearPilot?

No. There is no cost associated with the use of ClearPilot.

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Does ClearPilot locally store cookies?

Yes. ClearPilot stores cookies for the color setting feature.

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Do I need to download any software to my computer?

No. ClearPilot is a cloud-based application and there are no downloads required.

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Is ClearPilot available in languages other than English?

Yes. ClearPilot is available in the same languages available in the Doctor Portal.

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How do I report any issues with ClearPilot?

You can report any issues you experience with ClearPilot to support@clearcorrect.com.

 

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Will ClearPilot save my left menu customizations from case to case?

Yes. If you have customized your left menu toolbar, ClearPilot will save this setting to be utilized in all cases.

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Questions about ClearPilot™ tools


Why are some of the new features missing on some of my cases?

Some new features may only be available for cases submitted after the feature has been launched.

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What languages are available for the dynamic Comments Panel translations feature?

Available languages are: English, German, French, Spanish, Italian, and Japanese

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Will more languages be added to the dynamic Comments Panel translations feature?

Additional languages will be added as they come available.

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Can I change the criteria of the colors on the occlusal heat map?

No. This is not a possibility at this time. The values are set as follows:

  • Green – contacts between -0.1 and 0.1 mm
  • Yellow – 0.1 – 0.2 mm
  • Red - >0.2 mm

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Can I change the arch I want to view in the left panel of the Multiview feature?

No. The Multiview feature is set to show only the upper & lower arches in the left panel. You can change the model in the main window to any of the 5 available views.

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When I use the Superimpose tool, why do some of the teeth have both purple and white colors on them?

The Superimpose tool compares the starting position (S) of the teeth, to any selected step, through to the retainer step (R). On the 3D image the starting position of the teeth is represented by purple shading. The selected step or (R) step is represented by the white tooth color. Teeth with both purple and white are teeth that have not been moved.

Supeimposition.png

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When the Superimposition tool is active, what information is it comparing when on the DR step?

If you use the Superimpose tool on the DR Step, it will compare the starting position of the teeth to the final position with any changes that were made with the DR EDITS tool, of the current setup version. On the 3D image the purple color represents the starting position of the teeth, the teal color represents the teeth that were moved using the DR EDITS tool, and the white color represents the final position of the teeth.

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When the Superimposition tool is active, what information is it comparing when on the PV step?

The PV Step in the timeline represents the DR Step (the step in the timeline that shows the edits made using the DR EDITS tool) from the previous setup version. 

If you use the Superimpose tool on the PV Step, it will compare the current version of the treatment setup to the previous setup version’s DR Step. On the 3D image the purple color represents the R Step (final proposed position) of the current setup version, the teal color represents teeth that were moved using the DR EDITS tool, in the previous setup version, and the White color represents the final position of the teeth in the previous setup version.

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I changed my color settings and the person that I share a computer with wants to use other colors?

The color settings remain the same because of the browser configuration. To restore settings, go back to default coloring by using either of the undo functions.

color menu.png

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How is the setup rating and feedback information used?

The setup rating is used to evaluate the quality of the Treatment Setup. The feedback helps identify areas of opportunity in protocol development, technician training, and recognition amongst other uses.

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How do I zoom in and zoom out on the 3D model?

On a desktop/laptop PC, use the scroll wheel on your mouse or use the Shift key and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On a desktop/laptop Mac, use the scroll wheel on your mouse or use the Command-and-Control keys and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On tablets and mobile devices use your fingers to pinch and zoom.

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Can I see collisions while moving teeth?

No, this feature is currently not available, but will be included in a future release.

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What does the PV step in the timeline represent?

The PV step represents the edits you requested on the previous version of the Treatment Setup. If you did not request revisions to your Treatment Setup, then your timeline will not show a PV step.

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How can I identify my overcorrection steps?

The overcorrection steps are underlined on the timeline.

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Why did the overcorrection steps disappear from the timeline?

When you use the DR EDITS features, the overcorrection steps will no longer appear on your treatment timeline. If overcorrection has been requested, it will appear on the revised treatment plan.

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When is the data in the Bolton Analysis calculated?

The ratios and values in the Bolton Analysis table are calculated from the data received at case submission.

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Where did my action icons go?

The previous action icons that were listed across the top of ClearPilot are now gathered under new menus in the upper left. Under the “eye” icon, toggle on or off Gums, IPR, Features, Pontics, Tx Overview, and Multiview. Under the “measure” icon are the Movement Chart, Bolton Analysis, Point-to-Point Measurement, Grid, Superimpose, and Occlusal Heat Map.

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Where can I update my ClearPilot configurations?

All the ClearPilot personalization and app configuration are located under the “hamburger” menu ☰ in the upper left corner.

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Where can I submit new impressions or cancel a case?

New impressions or cancel case commands are the first selection in the new configuration menu. The process for these workflows remains the same after they are selected.

 

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Can I create point-to-point rulers for multiple measurements in a case?

Yes. Select plus symbol for point-to-point measurement ruler in the Measurement Tools menu and select a first location then drag mouse or click to select second location. To add more rulers, select the next point to start the next ruler. The measurement rulers will be saved.

 

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Questions about 3D Controls: Individual and Multi-Tooth Movement, Engagers, Cutouts, and Bite Ramps



Will 3D Controls features be available for the cases I've already submitted?

Only cases submitted after the launch January 10, 2022 (February 14, 2022 for Japan) will have the 3D Controls: Individual Tooth Movement feature. Cases submitted after this date will have 3D Controls: Engagers, Cutouts, and Bite Ramps. For more information on your country’s availability, contact your local ClearCorrect or Straumann representatives.

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Do I have to use 3D Controls for Engagers, Cutouts, and Bite Ramp features to make changes to my Treatment Setup?

No, you can request these changes through the comments panel in ClearPilot.

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Can I edit the engagers, cutouts, and bite ramps proposed by the technician?

You can make changes to what was proposed by the technician and/or add engagers, cutouts, and bite ramps where you want to customize your patient’s Treatment Setup.

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Can I place engagers and cutouts lingually?

Yes you can place engagers and cutouts buccally or lingually using the 3D Controls features. The only exception is button cutouts cannot be placed lingually on the anterior teeth.

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Can I change the direction or angulation of the slit cutouts?

No, ClearCorrect’s double vertical slit design has been optimized for our high and flat trimline. 

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Can I add bite ramps on a different tooth that is not the upper, anterior 6 or posterior first and second molars?

Yes, you can request a different placement of lingual bite ramps through the comments panel in ClearPilot. Be sure to include in your request, the arch surface and tooth numbers you want the bite ramps applied to.

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Can I edit teeth using the tooth movement chart?

Yes, you can move teeth directly in the tooth movement chart by using the hot keys on your keyboard or directly edit by selecting the cell and type in the value.

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How do I view the changes I made to the Treatment Setup using the DR EDITS tool?

All changes made using the DR EDITS tool are shown in the DR step next to the timeline.

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How do I change the orientation of the bevel on an engager?

You can use the rotation tool to change the engager's orientation to your specifications. 

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How do I access the DR EDITS tool to either add or modify teeth, engagers, cutouts, and bite ramps for my ongoing cases?

If the DR. Edits selection is not available on your ongoing cases, you will need to request a Revision (additional charges may apply). When you receive the revised Treatment Setup, the DR EDITS tool will be available in ClearPilot where you can make the additions/modifications that you desire.

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Are there limits to tooth movement using the compass editing tool?

Using the Compass tool for tooth editing is very powerful. There are no limits placed on the magnitude or direction of the movement. Care must be taken not to program unattainable or unrealistic movements.

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How will a group of teeth respond to movement buccally or lingually?

The group of teeth will show tooth expansion or retraction along the arch line as expected.

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How do I open Dr. Edits?

Dr. Edits are opened via the “Pencil” icon Pencil.png. After clicking on the pencil, the familiar “Clinical Features” menu will open. To switch to tooth movement editing, select the arrow/rotation icon and select a tooth. This will open the tooth movement menu.

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Why do I have IPR on the final step?

IPR on the last step, represents the total cumulative IPR value recommended for the case. Note: this value doesn’t represent IPR to be performed in the last step.

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What do the IPR values represent at each step?

IPR values on any treatment step represent the recommended IPR to perform in such step. IPR values on R step, PV step, and overcorrection steps, show cumulative or total IPR recommended for the full case. These values do not indicate IPR to be performed on these steps.

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How do I edit the collision or spacing values between teeth?

While in Dr. Edits mode, changes can be made to adjust the collision or spacing between teeth by clicking on the indicator flags between the teeth. The flags are color coded to show spacing (green), collision (red), or null contact (white, 0mm). Click on the +/- icon, IPR.png beside the current measurement to modify the spacing; + increases spacing, - increases collision.

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Are there limits to tooth movements?

At this time, there are no limits to tooth movements programed in ClearPilot. Use the tooth movement assessment values to determine the best practice to program the movement desired.

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How do I select a group of adjacent teeth?

First select the primary tooth for editing. To select a contiguous group of teeth, hold down the shift key and select the last tooth in the group. All teeth between the first and last will be selected.

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How do I select a group of non-adjacent teeth?

First select the primary tooth for editing. Hold down the "Ctrl" key for PC or Command for Mac and select any other tooth and it will be added to the group. This can be done multiple times to add as many teeth to the group as desired. Only teeth in the same arch can be selected.

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Can the compass and anchor points be moved to another tooth in the group?

Yes. After selecting a group of teeth, the compass editing tool can be moved to a different tooth in the group. Hold down the shift key and select a different tooth in the group of selected teeth. The compass editing tool and group anchor will move to the newly selected tooth.

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Can the center tooth of a group be the anchor for editing?

Yes. First select the desired center tooth for editing. Hold down the "Ctrl" key for PC or Command for Mac and select the teeth on either side of the center tooth. The anchor point for movement of this group will be around the tooth in the middle of the group. You can also lock any tooth while in Dr. Edits.

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Will the technicians see if a tooth is locked?

Yes. Technicians will be notified if you have locked a tooth's location and will proceed with your request.

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Questions about Mobile


Do I need to download an App to access the Mobile View of ClearPilot?

No. The Mobile View can be accessed from any browser on any mobile device.

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I would like to use the full set of evaluation tools while on my mobile device. How do I access them?

You can click on the “FULL VIEW” button while in Mobile View to open the full desktop version of ClearPilot. If you are planning to use the 3D Controls features, we recommend using a desktop for a better user experience.

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I can't see the "FULL VIEW" button in the ClearPilot Mobile View, where is it?

For smaller mobile devices (phones) the “FULL VIEW” button is only visible in landscape mode. 

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Questions about the case or Treatment Setup



I have the option to comment and/or approve in the Doctor Portal & in ClearPilot, where should I perform these actions?

We recommend writing comments and approving Treatment Setups in ClearPilot. If you decide to approve or make comments in the Doctor Portal, those comments will not be available to view in ClearPilot.

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Can I view my old cases in ClearPilot?

Yes. Most old cases will be available in ClearPilot. If cases pre-date 3D imaging at ClearCorrect, they may not be available. The Tooth Movement Chart will be available only for cases submitted after May 2019.

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I have a case that I already approved, where can I find the "Other Actions" options?

If you already approved a case, the “Other Action” options will not be available. However, you can still review the Treatment Setup and use the other evaluation features in ClearPilot.

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If I submitted a case before the release of the new features, but requested a revision after they were released, will the new features be available to me?

Yes. Cases sent for revision after the launch date will have Treatment Setups with the new features. However, the steps prior to the revision and previous Treatment Setup versions will not include the new features.

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Why am I sometimes unable to see the earlier steps on a Treatment Setup?

In a revision setup, all steps prior to the revision will not be visible.

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I completed some DR EDITS and added comments to my Treatment Setup. When I declined the Treatment Setup, the edits and comments were not sent to the technician, why did this happen?

If you add edits and comments to your Treatment Setup, you need to disapprove the Treatment Setup in ClearPilot not the Doctor Portal, otherwise the technician will not receive your edits and comments.

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Questions about the patient link


Will my patient have access to the same ClearPilot tools that I have?

No. The patient link will only give access to the 3D image, Treatment timeline, Multiview and Engagers/IPR/Pontics.

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How can I share a Treatment Setup with my patient?

  1. Open the case in the Doctor Portal.
  2. Click on “Show patient link”, next to the ClearPilot Preview Setup image.
  3. Copy the link and password provided and share them with your patient.

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What should I do if I don't have a password for the patient link?

If the password is not present, you can still share the link with the patient.  In this case the link will work without a password.

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How can my patient access their ClearPilot Treatment Setup?

  1. The patient needs to click the link you provided (or copy + paste the link into a browser).
  2. They will be required to enter the password if one was provided.
  3. Click the Submit button.

 

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