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ClearPilot™ - FAQs

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Jamie L. Somers - Global T&E Director
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Disclaimer: Not all features are available in all markets. Contact your local Straumann or ClearCorrect representative to find out what is available in your area.

General questions

Questions about ClearPilot™ tools

Questions about 3D Controls: Individual Tooth Movement, Engagers, Cutouts, and Bite Ramps

Questions about Mobile

Questions about the case or Treatment Setup

Questions about the patient link

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General questions

Is there a cost associated with ClearPilot?

No. There is no cost associated with the use of ClearPilot.

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Does ClearPilot locally store cookies?

Yes. ClearPilot stores cookies for the color setting feature.

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Do I need to download any software to my computer?

No. ClearPilot is a web-based application and there are no downloads required.

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Is ClearPilot available in languages other than English?

Yes. ClearPilot is available in the same languages available in the Doctor Portal.

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What do I do if I experience slow download times with ClearPilot?

If you have download issues, report them to support@clearcorrect.com. 

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How do I report any issues with ClearPilot?

You can report any issues you experience with ClearPilot to support@clearcorrect.com.

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Questions about ClearPilot™ tools

Why are some of the new features missing on some of my cases?

New features will only be available for cases submitted after the feature has been included in a ClearPilot launch.

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Why can't I see the tooth movement chart or the treatment overview illustration?

Some features will be available only for cases submitted after the initial launch of ClearPilot. (October 2020)

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What languages are available for the in-app translations feature?

Available languages are: Spanish, German, French, and Italian

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Will more languages be added to the in-app translations feature?

Additional languages will be gradually added over time after the initial launch of this feature (May 2022). 

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Can I change the criteria of the colors on the occlusal heat map?

No. This is not a possibility at this time. The values are set as follows:

  • Green – contacts between -0.1 and 0.1 mm
  • Yellow – 0.1 – 0.2 mm
  • Red - >0.2 mm

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Can I change the arch I want to view in the left panel of the Multiview feature?

No. The Multiview feature is set to show only the upper & lower arches in the left panel. You can change the model in the main window to any of the 5 available views.

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When I use the Superimpose tool, why do some of the teeth have  both purple and white color on them?

The Superimpose tool compares the starting position (S) of the teeth, to any selected step, through to the retainer step (R). On the 3D image the starting position of the teeth is represented by purple shading. The selected step or (R) step is represented by the white tooth color.

Superimpose_colors.png

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When the Superimposition tool is active, what information is it using to compare with when on the DR step?

If you use the Superimpose tool on the DR Step, it will compare the starting position of the teeth to the final position with any changes that were made with the DR EDITS tool, of the current setup version. On the 3D image the purple color represents the starting position of the teeth, the teal color represents the teeth that were moved using the DR EDITS tool, and the white color represents the final position of the teeth.

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When the Superimposition tool is active, what information is it using to compare with when on the PV step?

The PV Step in the timeline represents the DR Step (the step in the timeline that shows the edits made using the DR EDITS tool) from the previous setup version. 

If you use the Superimpose tool on the PV Step, it will compare the current version of the treatment setup to the previous setup version’s DR Step. On the 3D image the purple color represents the R Step (final proposed position) of the current setup version, the teal color represents teeth that were moved using the DR EDITS tool, in the previous setup version, and the White color represents the final position of the teeth in the previous setup version.

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I changed my color settings and the person that used the computer after me sees my color settings and wants to use other colors; why does this happen and what can I do the fix this?

The color settings remain the same because of the browser configuration. To restore settings, go back to default coloring by using either of the undo functions.

Color_Settings_Popout.PNG

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How is the provided setup rating and feedback information used?

The setup rating is used to evaluate the quality of the Treatment Setup. The feedback helps identify areas of opportunity in protocol development, technician training, and recognition amongst other uses.

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How do I zoom in and zoom out on the model?

On a desktop/laptop PC, use the scroll wheel on your mouse or by using the Shift key and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On a desktop/laptop Mac, use the scroll wheel on your mouse or by using the Command and Control keys and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On tablets and mobile devices use your fingers to pinch and zoom.

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Where did the view, measure, and engager buttons go?

The View and Measure buttons were removed to create a more user friendly experience, and the Engager icon was renamed "Features." The new Features icon allows you to toggle on and off the representation of engagers, cutouts, and bite ramps in the 3D treatment animation.

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Where did the IPR triangles go?

The representation of IPR changed from triangles to lines with an IPR value listed.

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Can I see collisions while moving teeth?

No, this feature is currently not available, but will be included in a future release.

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Can I see the points of contact between the bite ramps and the opposing arch?

No, this feature is currently not available.

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What does the PV step in the timeline represent?

The PV step represents the edits you requested on the previous version of the Treatment Setup. If you did not request revisions to your Treatment Setup, then your timeline will not show a PV step.

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How can I identify my overcorrection steps?

The overcorrection steps appear in teal on the timeline.

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Why did the overcorrection steps disappear from the timeline?

When you use the DR EDITS features, the overcorrection steps will no longer appear on your treatment timeline. If overcorrection has been requested, it will appear on the revised treatment plan.

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Questions about 3D Controls: Individual Tooth Movement, Engagers, Cutouts, and Bite Ramps

Will 3D Controls features be available for the cases I've already submitted?

Only cases submitted after the release January 10, 2022 (February 14, 2022 for Japan) will have the 3D Controls: Individual Tooth Movement feature. Cases submitted after this date will have 3D Controls: Engagers, Cutouts, and Bite Ramps. For more information on your country’s availability, contact your local ClearCorrect or Straumann representatives.

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Do I have to use 3D Controls for Engagers, Cutouts, and Bite Ramp features to make changes to my Treatment Setup?

No, you can request these changes through the comments panel in ClearPilot.

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Can I edit the engagers, cutouts, and bite ramps proposed by the technician?

You can make changes to what was proposed by the technician and/or add engagers, cutouts, and bite ramps where you want to customize your patient’s Treatment Setup.

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Can I place engagers and cutouts lingually?

Yes you can place engagers and cutouts buccally or lingually using the 3D Controls features. The only exception is button cutouts cannot be placed lingually on the anterior teeth.

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Can I change the direction or angulation of the slit cutouts?

No, ClearCorrect’s double vertical slit design has been optimized for our high and flat trimline. 

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Can I add bite ramps on a different tooth that is not the upper 6?

Yes, you can request a different placement of lingual bite ramps through the comments panel in ClearPilot. Be sure to include in your request, the arch surface and tooth number you want the bite ramps applied to.

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Can I edit teeth using the tooth movement chart?

Yes, you can move teeth directly in the tooth movement chart by using the hot keys on your keyboard.

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How do I view the changes I made to the Treatment Setup using the DR EDITS tool?

All changes made using the DR EDITS tool are shown in the DR step on the timeline, which is shown as the last step before overcorrection.

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How do I change the orientation of the bevel on an engager?

You can request changes to the orientation of the bevel through the Comments Panel. Be sure to include the direction of the bevel in your request.

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How do I access the DR EDITS tool to either add or modify teeth, engagers, cutouts, and bite ramps for my ongoing cases?

To make changes to ongoing cases you will need to request a Revision (additional charges may apply). When you receive the revised Treatment Setup, the DR EDITS tool will be available in ClearPilot where you can make the additions/modifications that you desire.

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Questions about Mobile

Do I need to download an App to access the Mobile View of ClearPilot?

No. The Mobile View can be accessed from any browser on a mobile device.

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On what types of mobile devices will I be able to access ClearPilot?

You can access ClearPilot from any mobile device.

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I would like to use the full set of evaluation tools while on my mobile device. How do I access them?

You can click on the “FULL VIEW” button while in Mobile View to open the full desktop version of ClearPilot. If you are planning to use the 3D Controls features, we recommend using a desktop for a better user experience.

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I can't see the "FULL VIEW" button in the ClearPilot Mobile View, where is it?

For smaller mobile devices (phones) the “FULL VIEW” button is only visible in landscape mode. Turn your device to landscape view to access the button.

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Questions about the case or Treatment Setup

I have the option to comment and/or approve in the Doctor Portal & in ClearPilot, where should I perform these actions?

We recommend writing comments and approving Treatment Setups in ClearPilot. If you decide to approve or make comments in the Doctor Portal, those comments will not be available to view in ClearPilot.

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Can I view my old cases in ClearPilot?

Yes. Most old cases will be available in ClearPilot. If cases pre-date 3D imaging at ClearCorrect, they may not be available. The Tooth Movement Chart will be available only for cases submitted after May of 2019.

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I have a case that I already approved, where can I find the "Other Actions" options?

If you already approved a case, the “Other Action” options will not be available. However, you can still review the Treatment Setup and use the other evaluation features in ClearPilot.

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If I submitted a case before the release of the new features, but requested a revision after they were released, will the new features be available to me?

Yes. Cases sent for revision after the launch date will have Treatment Setups with the new features. However, the steps prior to the revision and previous Treatment Setup versions will not include the new features.

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Why am I sometimes unable to see the earlier steps on a Treatment Setup?

In a revision setup, all steps prior to the revision will not be visible.

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I completed some DR EDITS and added comments to my Treatment Setup. When I declined the Treatment Setup, the edits and comments were not sent to the technician, why did this happen?

If you add edits and comments to your Treatment Setup, you need to disapprove the Treatment Setup in ClearPilot not the Doctor Portal, otherwise the technician will not receive your edits and comments.

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Questions about the patient link

Will my patient have access to the same ClearPilot tools that I have?

No. The patient link will only give access to the: 3D image, Treatment timeline, Multiview, Engagers/IPR/Pontics & the Treatment Overview Illustration.

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How can I share a Treatment Setup with my patient?

  1. Open the case in the Doctor Portal.
  2. Click on “Show patient link”, next to the ClearPilot Preview Setup image.
  3. Copy the link and password provided and share them with your patient.

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What do I do if I don't have a password for the patient link?

If the password is not present, you can still share the link with the patient.  In this case the link will work without a password.

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How can my patient access their ClearPilot Treatment Setup?

  1. The patient needs to click the link you provided (or copy + paste the link into a browser).
  2. They will be required to enter the password if one was provided.
  3. Click the Submit button.

 

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