ClearPilot™ - FAQs

Disclaimer: Not all features are available in all markets. Contact your local Straumann or ClearCorrect representative to find out what is available in your area.

 

ClearPilot™ FAQ sections include:


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General questions


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Is there a cost associated with ClearPilot?

No. There is no cost associated with the use of ClearPilot.


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Does ClearPilot locally store cookies locally?

Yes. ClearPilot stores cookies for visual and personal settings.


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Do I need to download any software to my computer?

No. ClearPilot is a cloud-based application accessed with your web browser and there are no downloads required.


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Is ClearPilot available in languages other than English?

Yes. ClearPilot is available in the same languages available in the Doctor Portal.


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How do I report any issues with ClearPilot?

You can report any issues you experience to your local Customer Care Representative. 

 


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Will ClearPilot save my left menu customizations from case to case?

Yes. If you have customized your left menu toolbar, ClearPilot will save this setting for use when reviewing all cases.


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Questions about ClearPilot™ tools


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Why are some of the new features missing on some of my cases?

Some new features may only be available for cases submitted after the feature has been launched.


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What languages are available for the Comments Tab translation feature?

Available languages are: English, German, French, Spanish, Italian, and Japanese. 


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Can I change the criteria of the colors on the occlusal heat map?

No. This is not a possibility at this time. The values are set as follows:

  • Green – contacts between -0.1 and 0.1 mm
  • Yellow – 0.1 – 0.2 mm
  • Red - >0.2 mm

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Can I change the arch I want to view in the left panel of the Multiview feature?

No. The Multiview feature is set to show only the upper and lower arches in the left panel. You can change the model in the main window to any of the 5 available views.


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When I use the Superimpose tool, why do some of the teeth have both purple and white colors on them?

The Superimpose tool compares the starting position (S) of the teeth, to any selected step, through to the retainer step (R). On the 3D image the starting position of the teeth is represented by purple shading. The selected step or (R) step is represented by the white tooth color. Teeth with both purple and white are teeth that have not been moved.

Supeimposition.png


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When the Superimposition tool is active, what information is it comparing when on the DR step?

If you use the Superimpose tool on the DR Step, it will compare the starting position of the teeth to the final position with any changes that were made with the Dr Edits tool, of the current setup version. On the 3D image the purple color represents the starting position of the teeth, the teal color represents the teeth that were moved using the Dr. Edits tool, and the white color represents the final position of the teeth defined in the current setup version.


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How is the setup rating and feedback information used?

The setup rating is used to evaluate the quality of the Treatment Setup. The feedback helps identify areas of opportunity in protocol development, technician training, and recognition amongst other uses.


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How do I zoom in and zoom out on the 3D model?

On a desktop/laptop PC, use the scroll wheel on your mouse or use the Shift key and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On a desktop/laptop Mac, use the scroll wheel on your mouse or use the Command-and-Control keys and the plus (+) and minus (–) keys simultaneously on your keyboard to adjust the size of the image.

On tablets and mobile devices use your fingers to pinch and zoom.


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Can I see collisions while moving teeth?

No, this feature is currently not available.


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How can I identify my overcorrection steps?

The overcorrection steps are underlined on the timeline.


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Why did the overcorrection steps disappear from the timeline?

When you use the Dr. Edits features, the overcorrection steps will no longer appear on your treatment timeline. If overcorrection has been requested, it will appear on the revised treatment plan.


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When is the data in the Bolton Analysis calculated?

The ratios and values in the Bolton Analysis table are calculated from the data received at case submission.


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Where did the action icons go?

The previous action icons, once listed across the top of ClearPilot, are now consolidated under new menus on the left. Alternatively, you can select the three dots to access the icons if they are not currently placed in the left menu.


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Where can I update my ClearPilot configuration menu settings?

All ClearPilot personalization options are accessible in the configuration menu (☰) located in the upper right corner.


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Where can I submit new impressions or cancel a case?

New impressions or cancel case commands are the first selection in the configuration menu (☰)

 


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Can I create point-to-point rulers for multiple measurements in a case?

Yes. Select plus symbol for point-to-point measurement ruler in the Measurement Tools menu and select a first location then drag mouse or click to select the second location. To add more rulers, select the next point to start the next ruler. The measurement rulers will be saved.

 


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Questions about 3D Controls: Individual and Multi-Tooth Movement, Engagers, Cutouts, Bite Ramps, Pontics, Bars and Guides


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Do I have to use 3D Controls to make changes to my Treatment Setup?

No, you can also request changes through the Comments Tab in ClearPilot.


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Can I edit the engagers, cutouts, and bite ramps proposed by the technician?

You can make changes to what was proposed by the technician by submitting your request in the Comment Panel or by using 3D Controls.


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Can I place engagers and cutouts lingually?

Yes, you can place engagers and cutouts buccally or lingually using the 3D Controls features. The only exception is button cutouts cannot be placed lingually on the anterior teeth.


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Can I change the direction or angulation of the slit cutouts?

No, ClearCorrect’s double vertical slit design has been optimized for our Performance Trimline.


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Can I add bite ramps on a different tooth that is not the upper anterior 6 or posterior first and second molars?

Yes, you can request a different placement of bite ramps by sending your request in the Comment Panel in ClearPilot. Include in your request, the type of bite ramp, the arch surface, and tooth number you want the bite ramps applied to.


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Can I edit teeth using the tooth movement chart?

Yes, you can move teeth directly in the tooth movement chart by using keyboard shortcuts or directly selecting a cell in the movement chart and typing the desired movement value.


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How do I view the changes I made to the Treatment Setup using the Dr. Edits tool?

All changes made using the Dr. Edits tool are shown in the DR step next to the timeline.


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How do I open Dr. Edits?

Dr. Edits are opened via the “Pencil” icon  located in the left menu. After clicking on the pencil, the “Clinical Features” menu will open. To switch to tooth movement editing, select the arrow/rotation icon and select a tooth. This will open the tooth movement menu.


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What do the IPR values represent at each step?

IPR values on any treatment step represent the recommended IPR to perform in each step. IPR values on R step, and overcorrection steps, show cumulative or total IPR recommended over the entire case. The values do not indicate IPR to be performed on those steps.


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How do I edit the collision or spacing values between teeth?

While in the Dr. Edits mode, changes can be made to adjust the interproximal contacts, by clicking on the indicator flags between teeth. The flags are color coded to show spacing (green), collision (red), or null contact (white, 0mm). Click on the +/- icon, beside the current measurement to modify the contact. + Increases contact/IPR and - decreases contact/IPR.


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Are there limits to tooth movements?

At this time, there are no limits to tooth movements programed in ClearPilot. Use the tooth movement predictability values to determine how best to program the movement desired.


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How do I select a group of adjacent teeth?

First select the primary tooth for editing. To select a contiguous group of teeth, hold down the shift key and select the last tooth in the group. All teeth between the first and last will be selected.


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How do I select a group of non-adjacent teeth?

First select the primary tooth for editing. Hold down the "Ctrl" key for PC or Command for Mac and select any other tooth and it will be added to the group. This can be done multiple times to add as many teeth to the group as desired. Only teeth in the same arch can be selected.


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Can the compass and anchor points be moved to another tooth in the group?

Yes. After selecting a group of teeth, the compass editing tool can be moved to a different tooth in the group. Hold down the shift key and select a different tooth in the group of selected teeth. The compass editing tool and group anchor will move to the newly selected tooth.


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Will the technicians see if a tooth is locked?

Yes. Technicians will be notified if you have locked a tooth's location and will proceed with your request.


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Questions about Mobile View


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Do I need to download an App to access the Mobile View of ClearPilot?

No. The Mobile View can be accessed from any browser on any mobile device.


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I would like to use the full set of evaluation tools while on my mobile device. How do I access them?

You can click on the “FULL VIEW” button while in Mobile View to open the full desktop version of ClearPilot. If you are planning to use the 3D Controls features, we recommend using a desktop for a better user experience.


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I can't see the "FULL VIEW" button in the ClearPilot Mobile View, where is it?

For smaller mobile devices (phones) the “FULL VIEW” button is only visible in landscape mode. 


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Questions about the case or Treatment Setup


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I have the option to comment and/or approve in the Doctor Portal and in ClearPilot, where should I perform these actions?

Reviewing, approving and commenting on treatment setups should be done in ClearPilot. Any comments made in the Doctor Portal will not be available for the technician to view in ClearPilot.


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If I submitted a case before the release of the new features, but requested a revision after they were released, will the new features be available to me?

Yes. If cases are submitted for revision after the launch date of a specific feature or tool, the revisions will be applicable to the Treatment Setup. However, the steps taken before the revision and any previous versions of the Treatment Setup will not incorporate the new features.


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Why am I sometimes unable to see the earlier steps on a Treatment Setup?

In a revision setup, all steps prior to the revision will not be visible.


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I completed some Dr. Edits and added comments to my Treatment Setup. When I declined the Treatment Setup, the edits and comments were not sent to the technician, why did this happen?

If you add edits and comments to your Treatment Setup, you need to disapprove the Treatment Setup in ClearPilot not the Doctor Portal, otherwise the technician will not receive your edits and comments.


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Questions about the shareable patient link


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Will my patient have access to the same ClearPilot tools that I have?

No. The patient link will only give access to the 3D image, Treatment timeline, Multiview and Engagers/IPR/Pontics.


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How can I share a Treatment Setup with my patient?

The Treatment Setup link can be accessed from ClearPilot or the Doctor Portal.

From ClearPilot:

A link to a shareable version of the setup is accessible through the ClearPilot configuration menu option.

  1. Open the ClearPilot configuration menu (☰).
  2. Click on the "Share" icon .
  3. Choose your preferred sharing method: either copy the shareable link or send via email.

From the Doctor Portal:

A link to a shareable version of the setup is available on the patient’s Case Details page in the Doctor Portal.

  1. Select the “ACTION NEEDED” tab.  
  2. Locate and select “Show patient link”.
  3. Copy the URL by using the provided button and include the password if it has been provided.
  4. Share with your patient.

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What should I do if I don't have a password for the patient link?

If the password is not present, you can still share the link with the patient.  In this case the link will work without a password.


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How can my patient access their ClearPilot Treatment Setup?

The patient needs to click the link you provided (or copy + paste the link into a browser). They may be required to enter the password if one was provided.

 

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