For further information, refer to the following:
Using iTero Scanner
An iTero user wanting to transmit orthodontic .STL files for their models with an iTero, must either have an annual subscription which includes their service plan and updates, or pay per case submitted. In order to do this, your iTero must include the "orthodontic" module instead of, or in addition to, the "restorative" module.
If you do not have the "orthodontic" module you will need to upgrade by contacting iTero support. Give them your iTero model number and installed "restorative" module information. You may also want to consider getting either a subscription or fee per case agreement (if you do not already have one), which will allow you to store and send .STL files to ClearCorrect, or any other lab.
If you fall into the one of the following categories and are experiencing issues with the instructions provided, we have some additional suggestions you can perform.
- If you have very OLD iTero software
If you have old or outdated software, you can go to the following link which may be helpful: https://www.itero.com/education-and-support/softwaredownloads
- . If you have the iTero Restorative scanner.
If your scanner does not support scanning in iRecord mode, or if you have updated your software and are still having difficulties, additional steps may need to be taken for STL file export. Please visit the iTero training center for additional information based on your specific system: https://www.itero.com/education-and-support
Submitting Cases with iTero Scanner
NOTE: With the iTero ClearCorrect cases are saved as a STL file to your desktop. We suggest creating a desktop folder named “exported scans”, or something similar. You will then upload the scans directly via the Doctor's Portal when submitting the case.
To submit cases with iTero scanner, perform the following steps:
WARNING: Before starting to scan the patient, make sure you choose the option iCast or iRecord” This is important because if you choose the Invisalign option, you will not be able to export these files to ClearCorrect.
1. Click iTero Orthodontic.
2. Select case type as iRecord.
NOTE: Once you have scanned both arches and the bite, the information is stored in myaligntech.com.
3. Log into myaligntech.com.
NOTE: This will take you to the orders page where your scans are.
4. On the top left side, under Quick Search, select the drop down menu to the option patient name.
5. Enter the patient name in. and they will come up under Orders.
6. Click their ID # in blue, and this will take you to the order information page.
7. From the Order Information page, click Export (OrthoCAD 3.5 or higher) to begin the export process.
NOTE: An internet explorer box will pop up, click allow.
8. Now a study model will pop up, a box that says OrthoCAD Export, and then from the Export Type choose Open Shell.
9. From Data Format, choose Two Files (arches oriented in occlusion).
10. From the Folder name, change the number to the name of patient.
11. Select Export, click ok, and then a window opens up with 8-9 files in it.
NOTE: The 1st two files are in the .stl format that we use. The first one has a "l" for lower and the second "u" for upper and both are designated with a golden certificate. Those are the 2 files we upload/drag into the Doctor's Portal.
NOTE: For those with an upgraded operating system, try this:
Once you click export, a window should pop up that says Model data was exported to c:cadent/export/(patients last name). To open the export folder, click Yes.
12. Log into the Doctor's Portal, and go through the regular steps of submitting a case.
13. Once you’re on the page that asks for impressions or scans, choose the option iTero, and then browse to the local disk C or the file you create for exported scans.
14. Go to the Cadent folder, then export folder and you should see the folder with the scan (and your patients last name if you renamed it). There are two files to upload, one for the upper and lower arch.
NOTE: We only require the upper and lower arch scans because the positional data from the occlusal scan is embedded in the upper and lower files themselves. We know that some scanners generate three files, but since all the pertinent positional data is included in just the two, we don't need the third.
15. It should take about 15 minutes for the scans to upload.