For information regarding Treatment & Pricing Options - FAQs, refer to the following:
- How much do the treatment options cost?
- Why do I see UNLIMITED (Legacy) in some places on the Doctor Portal?
- What is a legacy case?
- Does the length of a case determine the treatment option?
- Can I cap the price or duration of treatment?
- How can I predict how much treatment will cost?
- Do the pricing options include shipping?
- Will aligners ship in phases?
- Will I still select a case type when I submit a case?
- Will existing cases switch to the new pricing options?
- What happens to cases submitted before the terms and conditions and pricing options changed that haven't been approved yet?
- I receive discounted pricing from my dental group—will I see these new pricing options?
- Can I re-open a closed legacy case to order revisions or retainers at the old price?
- Do my coupons and vouchers still work?
- Will you still offer volume discounts?
- Is there a way for me to extend my case?
How much do the treatment options cost?
Why do I see UNLIMITED (Legacy) in some places on the Doctor Portal?
We have changed the name of the existing UNLIMITED treatment option to UNLIMITED (Legacy) to differentiate it from the newer UNLIMITED pricing option.
What is a legacy case?
A legacy case is any case treated with the Limited 6, Limited 12, and Unlimited (Legacy) treatment options.
Does the length of a case determine the treatment option?
No. You'll be able to make a selection from the available treatment options that allows you to meet yours and the patient's treatment goals.
Can I cap the price or duration of treatment?
Yes. When you submit your prescription, you can optionally ask us to restrict the treatment setup to a certain number of steps. Be aware that restricting the treatment duration may restrict or prevent some of your other prescribed goals. In case of conflict, we will prioritize restrictions on treatment length.
The limit you set on the case will apply to both arches at this time. For example, if you have more planned movements on the upper arch than the lower arch, the lower aligners will become passive while you are completing treatment on the upper.
How can I predict how much treatment will cost?
You'll see the exact number of planned steps and treatment cost when you review the treatment setup. The UNLIMITED pricing option is the most predictable: one fixed rate will cover your needs for the next five years. The cost of FLEX treatment can vary widely based on the length of treatment and the number of arches being treated. If this is a concern, you can set an upper limit when you submit the case. Under FLEX treatment, there may also be additional costs over time for revisions or retainers. The other treatment options: MINI, ONE, TWO, and THREE have specific amounts of aligners, revisions, and retainers included and recommendations for case types.
Do the pricing options include shipping?
Will aligners ship in phases?
FLEX and MINI cases will ship all at once. All other treatment options will ship in phases (containing up to 12 steps), as determined by the wear schedule and treatment option that you chose.
Will I select a treatment option when I submit a case?
No, not at the time of submission. Any case can be treated as either FLEX or UNLIMITED, regardless of its length. You can compare the price of the options and select the one you prefer when you approve the treatment setup.
Will existing cases switch to the new pricing options?
Until a legacy case closes for the first time, additional orders for that case (such as revisions or retainers) will be handled under the case's existing pricing and policies. Once a legacy case closes, any additional orders placed for that patient will be subject to the new pricing and policies.
What happens to cases submitted before the terms and conditions and pricing options changed that haven't been approved yet?
If you approve a treatment setup after changes have gone into effect, you will be presented with the choice of the available treatment options in your area, under the new pricing and policies, even if those options were not available when you originally submitted the case.
I receive discounted pricing from my dental group—will I see these new pricing options?
Dental groups can decide whether or not to transition to the new pricing options before their current agreements expire. You can ask your group for details, or contact your ClearCorrect or local Straumann representative.
Can I re-open a closed legacy case to order revisions or retainers at the old price?
No. Once a legacy case closes, any additional orders placed for that patient will be subject to the new pricing and policies. As explained in the terms & conditions, an order is considered to be placed when a treatment setup is approved (or, if a treatment setup is not needed, when appliances are prescribed).
Do my coupons and vouchers still work?
We expect most existing coupons and vouchers to remain valid. Coupons and vouchers for specific case types may be converted to a coupon or voucher of equivalent value under the new pricing options. If you have any questions or issues, please call your sales rep.
Will you still offer volume discounts?
Is there a way for me to extend my case?
Yes. A case can be extended beyond the original terms of the treatment option selected. Once the case has gone beyond the original terms or the number of revisions for the selected treatment option have been used, the "Revision" button will remain/appear on the case page in the Doctor Portal for you to continue/extend treatment at FLEX prices.