- How do I re-set my password?
- I forgot my username, what do I do?
- How do I change my email address on file?
- Where can I change my shipping/billing/practice address?
- How do I change the address on a shipping label I already created?
- Where can I find all my invoices?
- Where can I change my payment/credit card information?
- How do I find/apply my coupons/credits to my purchases?
- What should I do if I encounter an issue when using the Doctor Portal?
- Does the Doctor Portal work in all internet browsers?
- How do I change the language in the Doctor Portal?
- How do I save my progress in the Doctor Portal?
- Can I customize my treatment preferences in the Doctor Portal?
How do I reset my password?
Your password can be reset from the Doctor Portal login page. Passwords are case sensitive and must be 8-16 characters long. Once you follow the instructions to reset your password, you will be prompted to log in using your new password and any reset link emailed to you will not work again.
If you have trouble with this process, you can call, email or chat with Provider Services for assistance.
I forgot my username, what do I do?
You can use your primary email address as your username. If you need assistance, you can call, email or chat with Provider Services for assistance.
How do I change my email address on file?
In the header, there is a dropdown option by your name. Click on "My Account," and you can add or edit your email addresses by scrolling down or clicking on Email Notifications in the menu on the right hand side of the screen.
Where can I change my shipping/billing/practice address?
Under "My Account," you can add or remove practices under the Practices option.
How do I change the address on a shipping label I already created?
Once an incoming shipping label is created you cannot change the address listed through the Doctor Portal unless a new label is created. To create a new label, go to the case page for the patient, you will be prompted to choose scans or impressions. Choose PVS impressions as your option and select your shipping method. Then click the button “Create a shipping label”.
Once you have created a shipping label, select the “Shipping label” drop down and click on the label you want to print. A “Print” button will appear to download and print the shipping label.
When you are adding an order/case, and you have multiple practices, be sure that the practice chosen is the correct one. If you have not submitted a case in a while, or you have recently moved, you can add or remove practices in the "My Account" section under Practices.
Where can I find invoices?
All invoices can be found on the Straumann eShop in the Billing & payment section of the Self Service menu. You can view, download and print invoices, payments received, account balance and more.
Where can I change my payment/credit card information?
Under "My Account," you can add or edit your payment or credit card information under the Payment Methods option.
Final invoice with applicable and agreed upon discounts will be sent by legal entity of Straumann.
How do I apply coupons or credits to my purchases?
If you have any available coupons or credits, they'll be listed in a dropdown menu when you approve a treatment setup or order retainers.
What should I do if I encounter an issue when using the Doctor Portal?
Any technical issues with the Doctor Portal should be reported to the ClearCorrect Provider Services team.
A couple of quick troubleshooting tips we recommend are:
- Try using Google Chrome or Mozilla Firefox browsers.
Does the Doctor Portal work in all internet browsers?
For the best experience, we recommend utilizing Google Chrome or Mozilla Firefox.
The Doctor Portal is optimized to work in the most recent versions of the following browsers:
How do I change the language in the Doctor Portal?
To change the language from the default English, update the selection within the “My Account” page under the language preferences section. All available languages will be listed.
How do I save my progress in the Doctor Portal?
Clicking the "Next" button will automatically save your progress when submitting a new case. This is important to remember on page 1 of the case submission process as the progress will not be saved if you click out of the page prior to clicking "Next".
Can I customize my treatment preferences in the Doctor Portal?
Yes. Custom treatment preferences can be set up in the Doctor Portal, from the My Account section. To learn more refer to the following article.