Access and Login Questions:
You'll need to register as a ClearCorrect Provider in order to access the Doctor Portal. Please refer to this article for information on how to register as a provider: How to register as a ClearCorrect provider
Once you have registered, you can access the Doctor Portal from:
For non-eShop users, your account will be locked after three (3) consecutive failed login attempts. This lockout will only last for 20 minutes, you may try again after this period. If you still cannot login, please verify you’re using the correct username and reset your password if necessary. If you need further assistance, you can call, email or chat with Customer Care.
Your password can be reset from the sign in page. Passwords are case sensitive and must be 8-16 characters long. Once you follow the instructions to reset your password, you will be prompted to log in using your new password and any reset link emailed to you will not work again.
If you have trouble with this process, you can call, email or chat with Customer Care for assistance.
For the best experience, we recommend utilizing Google Chrome or Mozilla Firefox.
The Doctor Portal is optimized to work in the most recent versions of the following browsers:
- Chrome
- Firefox
- Edge
- Safari
Profile and Settings Questions:
You can update your email address in the eShop:
- Go to shop.straumann.com (if you are signed into the Doctor Portal, click the eShop link in the footer)
- Sign in using your eShop credentials
- Click the dropdown menu next to your name (top right)
- Select Account Dashboard > My Profile Details.
- Click the pencil icon to update your email address.
For non-eShop users:
In the right side of the header in the Doctor Portal, there is a drop-down arrow by your name. Select My Account and scroll down or click on the Email Notifications in the menu on the left side of the screen. From there you will be able to add or edit your email address.
If you need further assistance with changing your email address, please contact Customer Care.
To change your shipping/billing or practice address, please contact Customer Care.
For customers that use the eShop, all invoices can be found on the in the Billing & payment section of the Self-Service menu. You can view, download and print invoices, payments received, account balance and more.
For customers that do not use the eShop, please contact your local distributor for copies of order invoices.
You can change your payment/credit card information from within the Doctor Portal or from the Straumann eShop.
To update from Doctor Portal:
Under My Account, you can add or edit your payment or credit card information under the Payment Methods option.
Note: Some sections in My Account may not be available in all regions.
To update from Straumann eShop:
Click the dropdown menu next to your name (top right), then select Account Dashboard > Credit Cards. You'll see all existing credit cards which you can delete, edit or select as default or click on the + Add credit card button to add a new credit card.
Questions about Orders:
Once an incoming shipping label is created you cannot change the address listed through the Doctor Portal unless a new label is created. To create a new label, go to the Case Details page for the patient, you will be prompted to choose scans or impressions. Choose PVS impressions as your option and select your shipping method. Then click the button Create a shipping label.
Once you have created a shipping label, select the Shipping label drop down and click on the label you want to print. A Print button will appear to download and print the shipping label.
When you are adding an order/case, and you have multiple practices, be sure that the practice chosen is the correct one. If you have not submitted a case in a while, or you have recently moved, you can add or remove practices in the My Account section under Practices in the Doctor Portal.
To upgrade an active case to a more comprehensive treatment plan, go to the Case Details page and select UPGRADE from the Case Actions menu, or you can upgrade in the Revision Form (fee applies).
For example, upgrading from ONE to TWO increases the number of revisions or retainers included in your plan. It would also extend the expiry date to 24 months from date of 1st shipment. In effect, it will be as though you ordered a TWO treatment plan during the initial case start instead of a ONE.
Note: Case Upgrades may not be available in all regions, please check with your local Straumann/ClearCorrect representative to find out what is available in your area.
You don't have to worry about this until you approve the treatment setup. When it's time to select the treatment/pricing option, you'll see the planned steps and the upfront cost for all the available treatment options.
ClearCorrect offers multiple options for working with Treatment Planning Service (TPS) groups. You can purchase TPS directly through the Doctor Portal by clicking Add TPS Order on the last page of the submission form to view available TPS options in your market. Alternatively, after the initial submission, you can add TPS by selecting Add TPS Order from the Case Actions menu on the Case Details page. TPS for Revisions is also available when completing the revision form. Once purchased, the case is automatically shared via the Collaborator Suite, where you can monitor its status.
You’re also welcome to collaborate with other TPS providers via the Collaborator Suite. While payment options may vary, you can still use Collaborator tools for communication and optimization with providers who accept ClearCorrect’s terms and conditions.
Keep in mind that even expertly planned TPS treatments can be affected by factors beyond your control, like patient compliance. It’s essential to monitor the patient's progress throughout treatment to ensure proper tracking. If the patient isn’t tracking as expected, initiate a revision as needed (TPS services can also be ordered for revisions). As the treating clinician, you remain responsible for the overall success of the treatment.
No. The online replacement aligner order form is intended to simplify the replacement of aligners that are lost or damaged by the patient, rather than needing to contact Customer Care. The online replacement aligner order form must not be used for quality related replacements. You must contact Customer Care to submit a quality complaint and get new parts through that process.
The online process will reproduce the aligners exactly as they were initially produced, so if there are any issues with the original part they will likely be reproduced. When ordering replacement aligners online, the original aligners being replaced will no longer be eligible for a refund if you decide to file a quality complaint later.
Replacement orders immediately enter production with a rush designation. Ultimately, turn-around time will depend on carriers and fulfilment in your local region.
You cannot specifically request engager templates using the online aligner replacement order form. However, when you order replacement aligners for steps where the approved treatment plan had engagers initially planned for placement on that step, the engager templates corresponding to those aligners will be included in your replacement order automatically.
If your case is UNLIMITED, you won’t be charged for replacement aligners.
If your case is FLEX, MINI, ONE, TWO, or THREE, you will be charged for every replacement aligner at Flex prices. If a step includes an engager template, you will just be charged for the aligner.
There is no restriction on how often you can place replacement aligner orders online from the Doctor Portal unless it is an Unlimited case type, in which case you must wait at least 45 days between online orders. If you do need another replacement order during that window, please contact Customer Care for assistance.
Additionally, online replacement orders will only support up to 8 replacement steps per arch per order.
If the engager template was originally used during the current phase of treatment, the replacement is requested through the replacement aligner form. When you request a replacement aligner for the step when the Engagers are added, you will automatically receive the corresponding engager template.
You will only be able to request engager template replacements if the engagers where initially placed at a step within the currently active phase.
If the engagers where initially placed in a step belonging to a previous (and no longer active) phase, you should contact Customer Care via email, chat, or phone.
No, this is not yet a possibility. You are only able to EDIT the primary patient picture of the case. Final records also can’t be uploaded. For cases in which you want to keep track of before and after photos, you can submit these to the ClearCorrect Case Gallery.
General Doctor Portal Questions:
You’ll find links for the various ClearCorrect education and marketing support tools/resources in the homepage header. You can also get in touch with your local Clinical Advisor or find the link to Customer Care in the homepage header.
Any technical issues with the Doctor Portal should be reported to the Customer Care team.
One quick troubleshooting tip we recommend is to try using Google Chrome or
Mozilla Firefox browsers.
Clicking the Next button will automatically save your progress when submitting a new case. This is important to remember on page 1 of the case submission process as the progress will not be saved if you click out of the page prior to clicking Next.
When working on the revision form, please click Save as Draft to save your progress.
The Expiry Date is when the included revisions or retainers in your plan expire (e.g., ONE plan expires 12 months from the first shipment). This field appears in bold when less than 6 months remain and in red when under 3 months.
After the expiry date, you can order additional revisions or retainers at FLEX pricing or upgrade your plan before expiry to extend the date.
The Quick Filters widget in your homepage dashboard provides a quick snapshot of how many cases you have in various states which may need your attention. You can click on any Quick Filter options to automatically collapse the dashboard and filter your case list to that category.
We suggest you check your Quick Filters widget each time you login.
The Practice Insights widget in the Dashboard calculates case submission and approval metrics for a quick snapshot of how your practice is performing. You can track these metrics over various periods and compare performance to previous periods to identify areas of growth or opportunities for improvement.
You may expand or collapse this widget in your dashboard at any time.
Select the case you want to edit. Once you're on the Case details page, hover over the name or the last name and click on it. A box will appear for you to adjust the name, click on the check button on the bottom right corner to confirm your change. You can do the same for the last name. Any changes will be reflected on the patient label and bags for the subsequent shipments, as well as in ClearPilot and the Sync App.
All Mixed Dentition phases of a case will be set to be sent all at once. It will show a different case status tracker for each one of the phases. All the Phases/Trackers will show the exact same status.
The case status tracker will be only visible for 30 days after the Delivered status.
Actions that are not available for the case will be grayed out. Actions that are available for the case will be in black and as you hover your mouse over the selection it will be highlighted in teal.
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